No not all sellers want to help. There was a misunderstanding in that I asked asked google for Spider Chestnut spray and this seller came up with a picture of chestnuts on the label picture I bought the product which turned out to be 60 chestnuts was a spray. When I got in touch he told me that the mistake was on my side. I asked for info to return item but he made it clear it was my fault. . I would have liked to return item so that they could have gone to someone else.