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Der Kunde der Zukunft: 10 Leitprinzipien, um die Geschäfte von morgen zu gewinnen-
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eBay-Artikelnr.:364675090153
Artikelmerkmale
- Artikelzustand
- ISBN-13
- 9781400213634
- Book Title
- The Customer of the Future
- ISBN
- 9781400213634
- Publication Year
- 2019
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
- Item Height
- 236 mm
- Publisher
- HarperCollins Focus
- Item Width
- 157 mm
- Subject
- Marketing, Business
- Item Weight
- 367 g
- Number of Pages
- 224 Pages
Über dieses Produkt
Product Information
Tomorrow's customers need to be targeted today! With emerging technology transforming customer expectations, it's more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They'll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increas ing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Craft a leadership development and culture plan to create lasting change at your organization.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9781400213634
eBay Product ID (ePID)
16046628406
Product Key Features
Publication Name
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
Format
Hardcover
Language
English
Subject
Marketing, Business
Publication Year
2019
Type
Textbook
Number of Pages
224 Pages
Dimensions
Item Height
236 mm
Item Width
157 mm
Item Weight
367 g
Additional Product Features
Country/Region of Manufacture
United States
Artikelbeschreibung des Verkäufers
Rechtliche Informationen des Verkäufers
ABC Books Ltd
c/o Earthprint Cavendish House
Cavendish Road
Stevenage
Hertfordshire
SG1 2EQ
United Kingdom
USt-IdNr.:
- GB 324767388
Handelsregisternummer:
- 05034144
Ich versichere, dass alle meine Verkaufsaktivitäten in Übereinstimmung mit allen geltenden Gesetzen und Vorschriften der EU erfolgen.
CRN-Nummer:
- 05034144
Angemeldet als gewerblicher Verkäufer
Verkäuferbewertungen (30.630)
- i***e (151)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufA* service from this company was a bit sceptical from some of the reviews but this was the best experience I’ve had buying from a company on eBay. My order wasn’t dispatched on time so I messaged them and they replied quickly and helped asap and let me know what was happening my order and it came 2 days later, item is as described and in perfect condition will defiantly be buying from them again, thank you so much for my lovely purchase 🤩
- 3***l (55)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufThe packaging for this item was the standard cardboard mail wrapper for a large book, so somewhat oversized, and it was left open; unsealed - see photos. However, it nevertheless arrived safely and in good condition, within the timeframe notified, and is a very satisfactory purchase. I have brought from this seller before and have found them to offer good value for money.
- b***5 (274)- Bewertung vom Käufer.Letzter MonatBestätigter KaufExcellent book, well packaged and arrived in pristine condition. Lots of amazing, detailed recipes and pictures. Well worth the money. No dispatch details updated or communication email received so I wasn’t aware when it had been posted, however did arrive in a reasonable amount of time. Would certainly buy from this seller again.
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