SIZING & PRODUCT INFO
CLOTHING/COSTUME OUTFITS
Please do not buy based solely on AGE, DRESS SIZE or an item being MEDIUM, LARGE etc.
Please refer to actual CHEST, WAIST, INSEAM and HEIGHT measurements of the person.
NOTE: Womens sizes: USA dress size 10 - 14 is equivalent to UK dress size 12 - 16.
HEADWEAR
Measure around the head, just above eyebrows, ears and around the back of the head at the largest spot.
I WANT A SPECIFIC ITEM/SIZE
We cannot guarantee if and when certain items/sizes will be in stock. We only have what is online.
We are unable to send individual emails informing customers when items are back in stock.
PAYMENTS
PAYMENT METHODS
We only accept paypal and credit/debit card (via paypal)
The Movie Shop Ltd does not have access to customer payment card details.
Please contact Ebay / Paypal customer services for any payment issues.
VAT INVOICES
You will receive a dispatch note (placed in parcel) after placing an order.
VAT invoices available upon request. We do not refund VAT.
DISCOUNTS / OFFERS
We do not offer price discounts. Therefore please do not email us with price offers as we will not reply to them.
DELIVERY
SHIPPING CHARGES
Shipping charges are based on Royal Mail and other courier prices, we do not overcharge. Pricing is based on weight/size of each item.
If you add all items to cart in one purchase, you can save on shipping.
DISPATCH TIMES
We do not have a pick up / collection point. Orders are dispatched from U.K.
Order before 1pm for same day dispatch (Mon-Fri).
DELIVERY TIMES
STANDARD delivery times are estimates, therefore not guaranteed.
If you require your order urgently, please select EXPRESS
UNITED KINGDOM:
Standard 2 - 3 business days ESTIMATED
Express: 1 - 2 business days (Mon-Fri) GUARANTEED (i.e. If you order on Monday, you will receive by Wednesday)
EUROPE
Standard: 5 - 7 business days ESTIMATED
Express: 2 - 3 business days ESTIMATED
(PO BOX addresses are not accepted)
REST OF WORLD
Standard: 7 - 10 business days ESTIMATED
Express: 2 - 3 business days ESTIMATED
(PO BOX addresses are not accepted)
TRACKING YOUR ORDER
A tracking number will be emailed to you after goods have been dispatched. It is then your responsibility to keep track of item.
Not all websites display traceable information. In some cases, your parcel will only appear online when it has reached it's destination.
For international customers, please refer to the post office website of your country.
ORDER NOT RECEIVED
The courier will leave a 'contact card' if no one is in to take delivery of your parcel. You must then contact them and arrange re-delivery.
If the courier has not left a 'contact card', please ring them, and ask them to confirm delivery address, ensuring you quote your tracking number.
Please also check with other household members and neighbours, who may have taken the parcel on your behalf.
FAILED DELIVERIES
If couriers are unable to deliver parcels, due to incorrect addresses or unsuitable access, then parcels are usually returned back to us.
Afterwards, we will refund the customer for the cost of the item/s only. Shipping costs will not be refunded.
RETURNS: IMPORTANT - PLEASE READ BELOW
In accordance with the Distance Selling Regulations, you may return goods within 30 CALENDAR DAYS upon receipt.
We will not accept goods after this time period.
1 - We do not accept goods if the item's seal or packaging has been broken.
2 - We do not accept return of worn COSTUMES, WIGS, PET COSTUMES, UNDERWEAR and BATHROBES, due to hygiene reasons. You may open the packet, examine size and material. We will then accept return if not suitable.
3 - We do not accept goods if they have stains, human hair, animal hair, bad odour or have been sprayed on, in an attempt to remove bad odour.
4 - Goods must be returned in their original condition, with tags attached and all parts packed neatly in original inner packaging. (Please do not stick cellotape on packet items)
5 - Adequate outer packaging must be used. Please do not fold/bend on packet items.
If the goods meet our quality requirements,
1. Under My eBay select Purchase history
2. Locate the item you wish to return and click Return this item
3. Select the reason for the return and enter comments to the seller. When complete, click Start return.
Afterwards, we will email you a PRE-PAID returns label.
EXCHANGE AN ITEM? - Please make a new order for your required item, as we cannot hold, reserve items.
