An issue was present which could not be represented in a photo, the seller asked for a video of the issue however ebay does not have provisions for videos. Upon inquiring with ebay representative agents multiple times both from standard customer service and high value. I was recommended to not reply to the seller other then to request a label as ebay would step in on the third day to force a return and to keep communications within the ebay system. It took case being escalated for a return.
Antwort von thomasfilbert- Verkäufer thomasfilbert hat auf Bewertung reagiert.- Verkäufer thomasfilbert hat auf Bewertung reagiert.
Hi! I provided means to send video of this issue. I stated I would do the return, but needed to see the issue. I also suggested if the product was damaged, shipping was likely the cause and could file an insurance claim with UPS. After asking for cooperation, no more messages were received. I decided to escalate this to a case to get help. eBay allowed the return, but my seller level was not affected and remains above standard.Very convenient the "issue" could not be represented in a photo...
8***m- Bewertung vom Käufer.
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Very accommodating and delivered quickly with plenty of support!
1***d (1036)- Bewertung vom Käufer.
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Great quality items and awesome transaction. Delivered quickly and securely packaged. I highly recommend this shop. Thank you. Great customer service and seller. Stellar experience !!
skyfalcon (6118)- Bewertung vom Käufer.
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Hope to deal with you again. Thank you.
febestautoparts-usa (15385)- Bewertung vom Käufer.
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Quick response and fast payment. Perfect! THANKS!!
riderevolution (2690)- Bewertung vom Käufer.
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Valued customer. Pleasure to do business with! ++++