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Rezensionen (1)
18. Okt 2017
Old software...didn't work.
I purchased this product to replace it on my new laptop after my older laptop died. I had used the capture device successfully for over a year with CyberLink software. The replacement included older, outdated software (ArcSoft Show Biz, and EZ grabber) which didn't work correctly. Initially the recording process seemed odd (wavy lines filling the screen) and replaying it revealed no sound reproduction...just noise. I spent over an hour on the phone with Diamond's customer support and tried countless maneuvers to make things work. Nothing helped, error messages continued and eventually, even though I could still click on the program to open it (complete with error messages), the program disappeared from my program list so I couldn't uninstall it. A system restore failed to help; my concerns about what the software was doing to my new laptop, I eventually reset it. I was incredibly frustrated by the whole process, although the tech support person (Charlie) was very helpful; he eventually arranged for a patch of Cyberlink PowerDirector12 (what I'd had before)....sadly that didn't support VCR and DVD players. I gave up and purchased replacement software from Amazon.com. The whole experience was awful.