I placed an order with Phoenix shop and it was promptly delivered. Unfortunately the product sent was not as per the photo and condition not as described, so I contacted them with my issue. They were apologetic and I had the option of a reduction in price and a 10% future discount or a full refund including postage on returning the product. The issue has been resolved very quickly by Phoenix.
I cannot fault their customer service which I rate as 5 star. The product now 4 star due to new price.
e***. (444)- Feedback left by buyer.
Past month
Verified purchase
Fast secure shipping, good price and quality, excellent service. Mille Grazie David.
a***4 (698)- Feedback left by buyer.
Past month
Verified purchase
Item as advertised, delivered promptly.
g***. (546)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived quickly, as described
m***s (123)- Feedback left by buyer.
Past month
Verified purchase
Item as advertised. Can recommend this seller.
k***5 (502)- Feedback left by buyer.
Past month
Verified purchase
Dealt well with communication even though the order had to be cancelled