Zero stars. Buyer beware. I am out of pocket about $240 for payment of US Customs fees which the seller refuses to reimburse, even though the seller shipped a bracelet different than the bracelet shown in the listing photograph and the eBay listing never disclosed seller’s intentIon to ship a different item . Initially the seller also refused to issue a return shipping label (cost about $65),stating that other buyers hadn’t complained when the seller shipped an item different than in its listing
Antwort von orestetroso- Verkäufer orestetroso hat auf Bewertung reagiert.- Verkäufer orestetroso hat auf Bewertung reagiert.
Dear customer, first of all we are not in charge of US customs duty refunds. You have to request them to the local customs duty office. Also, we had to wait to issue a return shipping label because the shipment was not marked as delivered yet. We promptly issued it as soon as we saw the shipment marked as delivered. Last but not least, bracelets from Marco Bicego may come with a few different stones from their catalogue pictures, but we accepted the return anyway. Your feedback is unfair.
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Letzte 6 Monate
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Tutto PERFETTO, tempi di spedizione, imballo accurato e oggetto. venditore consigliatissimo!
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The bracelet was very well packaged and arrived all the way from Italy in just a few days via DHL. Even after paying for shipping, the 6% state sales tax charged by eBay and around 6% duty to US Customs, I still saved 30% off Marco Bicego’s list price of $2,800. I’m a very happy customer.
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Perhaps the best transaction I've ever experienced on eBay. Excellent communication, very fast shipment and delivery, and gorgeous earrings as expected. Thank you so much, I hope to purchase from you again someday. Grazie mille!
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Au top vendeur arrangeant et courtois envoi rapide et soigné je recommande ++
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The firm gets good feedback but with an added cost of 25% import costs (20% is claimed by the government but reality is 25%) I will not import anything from the EU