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Systems Thinking in the Public Sector : The Failure of the Reform Regime... and a Manifesto for a Better Way by John Seddon (2008, Trade Paperback)

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The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and.
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Product Identifiers

PublisherTriarchy Press
ISBN-100955008182
ISBN-139780955008184
eBay Product ID (ePID)91477300

Product Key Features

Number of Pages224 Pages
Publication NameSystems Thinking in the Public Sector : The Failure of the Reform Regime... and a Manifesto for a Better Way
LanguageEnglish
SubjectPublic Affairs & Administration, System Theory, Management
Publication Year2008
TypeTextbook
AuthorJohn Seddon
Subject AreaScience, Business & Economics, Political Science
FormatTrade Paperback

Dimensions

Item Height0.4 in
Item Weight9.8 oz.
Item Length9.2 in
Item Width6.5 in

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Intended AudienceScholarly & Professional

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  • von alcohol_4_us
    26. Jan. 2025

    Look again at management

    This book dismantles ideas about management and replaces them with approaches that considers the network of people and how they need to be included.

    Bestätigter Kauf: JaArtikelzustand: Gebraucht

  • von maui17
    31. Jul. 2019

    Fantastic read

    Great book

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