The unit came properly packed and intact. The adhesive on a small section of the plastic overlay of the screen had released and there was an air bubble that went away when pressed back in toward the frame.
The image quality is sub-par. bad contrast brightness and color balance.
Love this monitor! It makes EVERYTHING (i.e. the print/text) bigger... Especially helpful for older folks (like me) to read WITHOUT having to wear reading glasses. Sooooo much better!