MOMENTAN AUSVERKAUFT
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Product Information
This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.Product Identifiers
PublisherWiley
ISBN-100471657484
ISBN-139780471657484
eBay Product ID (ePID)46461775
Product Key Features
Number of Pages544 Pages
LanguageEnglish
Publication NameSupervision in the Hospitality Industry : Applied Human Resources
Publication Year2006
SubjectIndustries / Hospitality, Travel & Tourism
FeaturesRevised
TypeTextbook
Subject AreaBusiness & Economics
AuthorJack E. Miller, John R. Walker, Karen Eich Drummond
FormatHardcover
Dimensions
Item Height1.2 in
Item Weight37.6 Oz
Item Length9.5 in
Item Width7.8 in
Additional Product Features
Edition Number5
Intended AudienceScholarly & Professional
LCCN2005-009306
Dewey Edition22
IllustratedYes
Dewey Decimal647.94/068/3
Edition DescriptionRevised Edition
Lc Classification NumberTx911.3.P4m55 2007
Table of ContentPreface.Part 1: Supervision and HR Management and Leadership.Chapter 1: The Supervisor as Manager.Chapter 2: The Supervisor as Leader.Part 2: The Workplace.Chapter 3: Equal Opportunity in the Workplace.Chapter 4: Creating a Positive Work Climate.Chapter 5: Developing Performance Standards.Chapter 6: Recruiting and Selecting Applicants.Part 3: Employee Development.Chapter 7: Teamwork and Teambuilding.Chapter 8: Employee Training and Development.Chapter 9: Evaluating Performance.Chapter 10: Discipline and Employee Assistance Programs.Part 4: Supervising Human Resources.Chapter 11: Planning and Organizing.Chapter 12: Communicating Effectively.Chapter 13: Delegating.Chapter 14: Decision Making and Control.Glossary.Index.
