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Product Identifiers
PublisherJake Poore & Associates, LLC
ISBN-100998343404
ISBN-139780998343402
eBay Product ID (ePID)235191962
Product Key Features
Book Title99 Lessons Learned from Disney to Improve the Patient Experience
Number of Pages162 Pages
LanguageEnglish
Publication Year1963
TopicGeneral
IllustratorYes
GenreBusiness & Economics
AuthorJake Poore
FormatTrade Paperback
Dimensions
Item Weight1.6 Oz
Additional Product Features
Intended AudienceTrade
Synopsis99 Lessons Learned From Disney to Improve the Patient Experience, is a wonderful resource for any health care organization that desires to improve the patient experience. Jake has truly captured the essence of Disney's principles for creating loyalty-driving experiences. And more importantly, he has thoughtfully and artfully applied these principles to the world of health care. For 15+ years, Jake and his team at ILS have been helping health care organizations successfully apply the lessons contained in this book. The lessons are field-tested and they work.
