Alejandro contacted me promptly with his phone number. Once we connected by phone he talked me through various manipulations to do to the Ibot until the code cleared! It was miraculous. I had almost given up hope that it would be any more than parts or trash. Quite frankly, those of us owning a non-functional Ibot, would gladly pay more than $10 to make it work again.!!
Alejandro is a brilliant iBOT savant. His response was within 6 hours, the phone meeting within 18hr, and the fix of my 400 error code took 3 minutes. I couldn't be happier. I've never reviewed a product, but he deserves kudos.