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Product Identifiers
PublisherHIGH Conflict Institute Press
ISBN-101936268728
ISBN-139781936268726
eBay Product ID (ePID)201610617
Product Key Features
Number of Pages176 Pages
Publication NameBiff : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
LanguageEnglish
Publication Year2014
SubjectHuman Resources & Personnel Management, Web / Social Media, Communication & Social Skills, Personality, Interpersonal Relations
TypeTextbook
AuthorBill Eddy
Subject AreaComputers, Self-Help, Psychology, Business & Economics
FormatTrade Paperback
Dimensions
Item Height0.4 in
Item Weight8.1 Oz
Item Length8.5 in
Item Width5.5 in
Additional Product Features
Edition Number2
Intended AudienceTrade
LCCN2014-014444
Dewey Edition23
Reviews"I used Bill Eddy to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked." -- Dan Solin, author of the Smartest series of books, "I used Bill Eddy to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked." — Dan Solin, author of the Smartest series of books
IllustratedYes
Dewey Decimal303.6/9
Table Of ContentChapter One High-Conflict People and Blamespeak Chapter Two Writing a BIFF Response Chapter Three Avoid Admonishments, Advice and Apologies Chapter Four BIFFs for Friends and Family (and Ex's) Chapter Five Neighbors Chapter Six In the Workplace Chapter Seven Business and Professions Chapter Eight Organizations and Governments Chapter Nine Politicians Chapter Ten Coaching for BIFF Responses Chapter Eleven You Decide... References About the Author
SynopsisWe live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere. This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simple questions to make it even more effective. Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving , also by Bill Eddy. Bill Eddy, LCSW, Esq. , is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders., We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere. This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simple questions to make it even more effective. Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving , also by Bill Eddy. Bill Eddy, LCSW, Esq. , is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders., BIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). A BIFF Response® can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. (If you need to use BIFF with a co-parent, BIFF for CoParent Communication is just for you! And BIFF at Work is perfect for workplace communication.) This Second Edition includes a new chapter on Coaching for BIFF Responses . Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective. Then learn the EAR Statement(tm) technique in Calming Upset People with EAR for communicating in person (verbally) in high-conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!, The BIFF communication technique protects your reputation and reduces conflict when high-conflict people attack via email, social media and in-person.
LC Classification NumberHM1126.E33 2014
Bewertungen und Rezensionen
Relevanteste Rezensionen
- 11. Okt. 2021
BIFF represents Brief, Informative, Friendly and Firm.
I appreciate the valuable information regarding interpersonal relationships. I recommend this book to anyone who is finding difficulty communicating with someone who has a high-conflict personality.Bestätigter Kauf: JaArtikelzustand: Gebraucht
- 08. Mär. 2017
good contents and vaue
Bestätigter Kauf: JaArtikelzustand: Neu
