Upgrade ruins usability
YouView have 'updated' their application. The new software lacks key PVR functionality that was present and worked well before the update. The new software is visibly slower to respond than before the update. The programme guide for instance takes over a second to fill its text. This, coupled with the inability to hide unwanted channels, makes it irritating to use. Navigation through saved programs is also painfully slow, confusing and illogical. Before the update, these functions were present and almost immediate. The update cannot be undone.
The new update also stamps BT Tv or TalkTalk Branding onto the application for users who get their internet connection from these companies but are NOT BT Tv or TalkTalk TV subscribers, together with an advertisement that cannot be stopped. It also has a BT Player application on the start page which cannot be used.
This is annoying for customers who bought their boxes from retail outlets, on the basis of advertising videos, the handbook content or trying it in the store. It is akin to buying a Dyson hoover only to discover when you get it home, it has Mr Sucky branding, fills your home with dust, does not suck and uses dust bags. This is surely illegal and will be reported to the Trading Standards Institute.
BT Complaints are no help, YouView appear to be swamped by user complaints and the only solution to the branding problem is to change your service provider to a non YouView partner and wait for an update.
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