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Crucial Confrontations
Jenson Books
(142609)
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“A clean, cared for item that is unmarked and shows limited shelf wear.”
- Sofort-KaufenCrucial Confrontations: Tools for Resolving Broken Promises, Violated Expectatio
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Standort: Logan, Utah, USA
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Lieferung zwischen Di, 9. Dez und Fr, 12. Dez nach 94104 bei heutigem Zahlungseingang
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eBay-Artikelnr.:406434437136
Artikelmerkmale
- Artikelzustand
- Sehr gut
- Hinweise des Verkäufers
- “A clean, cared for item that is unmarked and shows limited shelf wear.”
- ISBN
- 9780071446525
Über dieses Produkt
Product Identifiers
Publisher
McGraw-Hill Companies, T.H.E.
ISBN-10
0071446524
ISBN-13
9780071446525
eBay Product ID (ePID)
30772288
Product Key Features
Number of Pages
304 Pages
Publication Name
Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior
Language
English
Publication Year
2004
Subject
Training, Communication Studies
Type
Textbook
Subject Area
Language Arts & Disciplines, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
13.9 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2005-276538
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
303.6/9
Synopsis
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home-now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly-and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly-sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. observations to increase confidence in facing issues like: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? Your boss just committed you to a deadline you know you can't meet-and not-so-subtly hinted he doesn't want to hear complaints about it. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. A nurse worries about what to say to an abusive physician. She quickly remembers how things work around here and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. in a way that solves the problem at hand, and doesn't harm the relationship-and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance-the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.
LC Classification Number
BF637.C45
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Jenson Books
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- c***m (448)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufAAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii , Received 07/26; Paperback book in Great Condition as Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!Looking Like the Enemy: My Story of Imprisonment in Japanese American Internment (Nr. 157132527393)
- c***o (4563)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufQuality, Condition, Value and Appearance 100% as described! Very Pleased with the book! In fact, although it didn't have the same cover as shown in the photo listing, the book I received was even better. I love the design of the book! Beautiful book inside and out!! Fastest Shipping! Packaged to Perfection! Thank you SO much! Great Seller!
- i***- (25)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufI have received this order a few days ago, well before the earliest promised delivery date. The item corresponds to the seller's description: it is in "like new" condition. The transaction was seamless.I am completely satisfied with this purchase. The only peculiar aspect is that I wrote to the seller several times, both before and after ordering, and never received a response. This is at odds with all reviews of this seller.Statutory Interpretation [University Casebook Series] [ Nelson, Caleb E. ] Used (Nr. 405725878001)
Verkäuferbewertungen (164.516)
- c***m (448)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufAAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii , Received 07/26; Paperback book in Great Condition as Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!Looking Like the Enemy: My Story of Imprisonment in Japanese American Internment (Nr. 157132527393)
- c***o (4563)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufQuality, Condition, Value and Appearance 100% as described! Very Pleased with the book! In fact, although it didn't have the same cover as shown in the photo listing, the book I received was even better. I love the design of the book! Beautiful book inside and out!! Fastest Shipping! Packaged to Perfection! Thank you SO much! Great Seller!
- i***- (25)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufI have received this order a few days ago, well before the earliest promised delivery date. The item corresponds to the seller's description: it is in "like new" condition. The transaction was seamless.I am completely satisfied with this purchase. The only peculiar aspect is that I wrote to the seller several times, both before and after ordering, and never received a response. This is at odds with all reviews of this seller.Statutory Interpretation [University Casebook Series] [ Nelson, Caleb E. ] Used (Nr. 405725878001)