MOMENTAN AUSVERKAUFT
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Product Identifiers
PublisherMcgraw-Hill Education
ISBN-100071829318
ISBN-139780071829311
eBay Product ID (ePID)159938706
Product Key Features
Edition2
Book TitleCrucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Number of Pages304 Pages
LanguageEnglish
TopicLeadership, Business Communication / General, Communication Studies, General, Management, Interpersonal Relations
Publication Year2013
IllustratorYes
GenreLanguage Arts & Disciplines, Business & Economics, Psychology
AuthorKerry Patterson, Ron Mcmillan, David Maxfield, Al Switzler, Joseph Grenny
FormatTrade Paperback
Dimensions
Item Height0.8 in
Item Weight12.6 Oz
Item Length8.9 in
Item Width6 in
Additional Product Features
Intended AudienceTrade
LCCN2013-006224
Dewey Edition23
Dewey Decimal302
Table Of ContentForeword Preface Acknowledgments Introduction: What Is Crucial Accountability? And Who Cares? Part One: Work on Me First What to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold It Chapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create Safety What to Do During an Accountability Conversation Chapter 3: Describe the Gap How to Start an Accountability Conversation Chapter 4: Make It Motivating How to Help Others Want to Take Action Chapter 5: Make It Easy How to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and Flexible What to Do When Others Get Sidetracked,Scream, or Sulk Part Three: Move to Action What to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action Chapter 8: Put It All Together How to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 "Yeah-Buts" How to Deal with the Truly Tough Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic Questions The Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index
SynopsisHold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft, Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY : "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
LC Classification NumberHM1121.C78 2013
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- 24. Aug. 2022
great shape, saved money
Great book at a great priceBestätigter Kauf: JaArtikelzustand: Gebraucht
- 27. Jan. 2021
Help for better communication
Needed this for class and this was a great deal in great condition. Good read too.Bestätigter Kauf: JaArtikelzustand: Gebraucht
- 16. Jul. 2020
Fast and Easy
Worth the purchase and the content is great.Bestätigter Kauf: JaArtikelzustand: Gebraucht
- 20. Aug. 2019
nice
very good readingBestätigter Kauf: JaArtikelzustand: Gebraucht
- 06. Sep. 2018
100%
Great product. Just as described.A++++Bestätigter Kauf: JaArtikelzustand: Gebraucht
- 06. Mai. 2024
Nice
NiceBestätigter Kauf: JaArtikelzustand: Gebraucht
- 31. Okt. 2016
Great insight
Great insight into the physiology of the workplace and how to take charge of your own reactive roles.Bestätigter Kauf: JaArtikelzustand: Gebraucht
