Terms and Conditions for Selling on eBay
Last Updated: 24.09.2024
Welcome to our eBay store. These Terms and Conditions (“Terms”) govern your use of our eBay store and apply to all transactions conducted with us through eBay. Please read these Terms carefully before engaging in any sales or purchasing transactions. By using our eBay store, you agree to these Terms. If you do not agree to these Terms, you should not engage in any transactions with us.
1. General Provisions
1.1 Scope of Application
These Terms apply to all items listed for sale on our eBay store and all transactions between us and eBay users, including bidding, purchasing, and communication. These Terms are subject to the general rules and policies provided by eBay, which may differ by region.
1.2 Seller Information
The seller operating this eBay store is Hubertus-Shop, legally registered as Hubertus-Shop ltd under the laws of United Kingdom. Our official contact information is:
Business Name: Hubertus-Shop Ltd
Address: 42-44 Bishopsgate, London, England, EC2N 4AH
Phone: +447491219917
Email: info@hubertus-shop.co.uk
For inquiries related to any of our listings or transactions, you may contact us directly through the eBay messaging system or by using the contact information provided.
1.3 Amendments to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Such changes will be effective immediately upon being posted on our eBay store. Continued use of the store after any changes constitutes acceptance of the revised Terms.
1.4 eBay Policies
In addition to our Terms, eBay’s own policies (including its User Agreement, Privacy Policy, and Selling Policies) apply to all transactions. If any conflict arises between these Terms and eBay s policies, the latter will prevail.
2. Items for Sale
2.1 Product Descriptions
We make every effort to provide accurate and detailed descriptions for each product listed in our eBay store. This includes photos, specifications, and descriptions of the item’s condition (new, used, refurbished, etc.). However, we cannot guarantee that the colors, dimensions, or other product features displayed on your screen exactly reflect the real-life product due to varying monitor settings.
2.2 Condition of Items
Each item is listed with a specific condition category (e.g., new, used, refurbished). Buyers should carefully read the listing description and understand the condition before making a purchase. If an item is used or refurbished, we will provide detailed information regarding its quality, functionality, and any defects or cosmetic damage.
2.3 Pricing
All prices listed on our eBay store are in GBP and are subject to change without notice. Prices do not include taxes, shipping, or other applicable fees unless expressly stated. We reserve the right to modify or discontinue any product or service without prior notice.
2.4 Availability of Items
While we strive to keep our inventory updated, there may be times when items become unavailable or are out of stock. In such cases, we will inform buyers promptly and issue refunds for any payment received.
2.5 Promotional Offers
From time to time, we may offer promotional discounts, coupons, or other offers on specific items or categories. Such offers are subject to specific terms and conditions, including expiration dates, and may not be combined with other offers or discounts unless otherwise stated.
3. Purchasing Process
3.1 Placing an Order
To place an order, you must have an active eBay account and comply with eBay’s policies. You can purchase an item by using the Buy It Now feature, making an offer (if enabled), or participating in an auction. When placing an order, you agree to provide accurate and up-to-date personal and payment information.
3.2 Bidding on Items
If an item is listed in auction format, buyers may place bids on the item. By placing a bid, you are entering into a legally binding agreement to purchase the item if you win the auction. Bids cannot be withdrawn or canceled unless allowed by eBay’s policies. We reserve the right to cancel any bid at our discretion, particularly in cases of suspected fraud or non-compliance with eBay’s bidding rules.
3.3 Payment Terms
All payments must be made through eBay’s approved payment methods, which may include PayPal, credit cards, or other methods as specified in the listing. Payment must be completed within the timeframe specified in the listing or as per eBay’s policies. Failure to complete payment may result in the cancellation of your order and the relisting of the item.
4. Shipping and Delivery
4.1 Shipping Locations
We ship to the locations specified in the individual product listings. Some items may be available for international shipping, while others may be restricted to domestic shipping only. If you are located in a region that is not covered by our shipping options, please contact us to inquire about alternative arrangements.
4.2 Shipping Costs
Shipping costs are typically calculated based on the destination, weight, and dimensions of the package. These costs will be clearly stated in the listing, or they will be calculated at checkout. Buyers are responsible for all shipping costs unless otherwise specified in the listing (e.g., free shipping promotions).
4.3 Shipping Timeframes
We strive to process and ship all orders within 1-2 business days of receiving payment. Shipping times may vary depending on the shipping method and destination. Once the order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
4.4 Delayed or Lost Shipments
While we do our best to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, customs clearance, or other external factors beyond our control. If your package is lost or delayed, please contact us, and we will work with the carrier to resolve the issue. For international orders, customs delays are not within our control.
4.5 Risk of Loss
Once the item has been handed over to the shipping carrier, the risk of loss or damage to the item transfers to the buyer. We recommend purchasing shipping insurance for high-value items, as we are not liable for damage incurred during transit unless explicitly covered under our return policy.
5. Returns, Refunds, and Cancellations
5.1 Return Policy
We accept returns under the following conditions:
The item must be returned in its original condition and packaging.
The return request must be initiated within 30 days of delivery.
The buyer is responsible for return shipping costs unless the item arrived damaged or defective.
Please contact us through the eBay messaging system to initiate a return. Once the return has been received and inspected, we will issue a refund within e.g., 5 business days.
5.2 Damaged or Defective Items
If your item arrives damaged or defective, you must notify us within 48 hours of delivery. We may request photos or other documentation to verify the condition of the item. Once confirmed, we will arrange for a replacement, repair, or refund, depending on the circumstances.
5.3 Cancellation Policy
If you wish to cancel your order before it has been shipped, please contact us immediately. Once the item has been shipped, cancellations may no longer be possible. In such cases, you may need to follow the return process outlined above.
5.4 Refunds
Refunds will be issued to the original payment method used for the purchase. Refunds typically take 3-7 business days to appear on your account, depending on your payment provider.
6. Buyer Responsibilities
6.1 Account Information
It is the buyer s responsibility to ensure that their eBay account information, including contact details and shipping address, is accurate and up-to-date at the time of purchase. We are not responsible for shipments made to incorrect addresses provided by the buyer.
6.2 Customs and Import Duties
For international orders, buyers are responsible for any customs duties, taxes, or import fees that may apply. It is the buyer s responsibility to comply with the laws and regulations of their country regarding the importation of goods. We are not liable for any customs delays or seizures.
6.3 Communication
All communication related to transactions should be conducted through the eBay messaging system. This ensures that both parties have a record of the conversation and can resolve disputes more efficiently.
7. Seller Rights and Responsibilities
7.1 Seller Rights
We reserve the right to cancel any order, refuse service to any buyer, or restrict access to our store in cases of suspected fraud, violation of eBay’s policies, or abusive behavior. We may also block buyers who have a history of non-payment, negative feedback, or other issues that impact the integrity of our store.
7.2 Compliance with Laws
We comply with all applicable laws and regulations related to e-commerce, consumer protection, and data privacy. If a transaction violates any local, national, or international laws, we reserve the right to cancel the transaction and report the issue to eBay and relevant authorities.
