MOMENTAN AUSVERKAUFT
Über dieses Produkt
Product Identifiers
PublisherPenguin Publishing Group
ISBN-100735202915
ISBN-139780735202917
eBay Product ID (ePID)1919726
Product Key Features
Edition2
Book TitleWorking with Difficult People : Revised and Expanded
Number of Pages336 Pages
LanguageEnglish
TopicBusiness Etiquette, Office Management, Interpersonal Relations, Personal Growth / Success
Publication Year2002
GenreSelf-Help, Business & Economics, Psychology
AuthorMuriel Solomon
FormatTrade Paperback
Dimensions
Item Height0.9 in
Item Weight19.1 Oz
Item Length9 in
Item Width5.9 in
Additional Product Features
Intended AudienceTrade
LCCN2001-036242
Grade FromTwelfth Grade
Grade ToUP
Edition DescriptionExpanded,Revised edition
Table Of ContentIntroduction Part One: Dealing with Hostile or Angry People Chapter 1: When Your Boss Is Belligerent Computer Spies Browbeaters Sadists Chapter 2: When Your Colleagues Are Belligerent Raging Bulls Tacklers Enviers Squelchers Intimidators Chapter 3: When Your Subordinates Are Belligerent Bushwhackers Hotheads Revengers Quitters Part Two:Dealing with Pushy or Presumptuous People Chapter 4: When Your Boss Is Arrogant Usurpers Fame Claimers Blockers Checklist for Offering Unsolicited Ideas and Proposals Chapter 5: When Your Colleagues Are Arrogant Moochers Battering Rams Zealots Competitors Chapter 6: When Your Subordinates Are Arrogant Rule Benders Clansmen Commandants Part Three: Dealing with Deceitful or Underhanded People Chapter 7: When Your Boss Is Deceptive Hypocrites Welchers Backpedalers Forked Tongues Chapter 8: When Your Colleagues Are Deceptive Brain-Pickers Backstabbers Underminers Chapter 9: When Your Subordinates Are Deceptive Saboteurs Foxes Bluffers Instigators Part Four: Dealing with Shrewd or Manipulative People Chapter 10: When Your Boss Is Exploitive Whip-Crackers Connivers Camouflagers Flatterers Chapter 11: When Your Colleagues Are Exploitive Spellbinders Imposers Duck and Divers Operators Chapter 12: When Your Subordinates Are Exploitive Bootlickers Snitchers Rumor Mongers Part Five: Dealing with Rude or Abrasive People Chapter 13: When Your Boss Is Discourteous Clods Ridiculers Condescenders Chapter 14: When Your Colleagues Are Discourteous Interrupters Left-handed Complimenters Insulters Chapter 15: When Your Subordinates Are Discourteous Free Spirits Snippy Talkers Defiers Needlers Part Six: Dealing with Egotistical or Self-Centered People Chapter 16: When Your Boss Is Self-Seeking Talent Wasters Brush-offs Neglector Show-offs Chapter 17: When Your Colleagues Are Self-Seeking One-Uppers Know-It-Alls Pulley Operators Chapter 18: When Your Subordinates Are Self-Seeking Empire Builders Prima Donnas Magnifiers Part Seven: Dealing with Procrastinating or Vacillating People Chapter 19: When Your Boss Causes Delays Put-offs Helter-Skelters Overcommitters Chameleons Chapter 20: When Your Colleagues Cause Delays Socializers Perfectionists Dawdlers Chapter 21: When Your Subordinates Cause Delays Checklist for Dealing with Procrastinators Clockwatchers Duds Rebels Part 8: Dealing with Rigid or Obstinate People Chapter 22: When Your Boss Is Unbending Comma Counters Inflexibles Pigheads Chapter 23: When Your Colleagues Are Unbending Killjoys Chapter and Versers Stiff-necks Chapter 24: When Your Subordinates Are Unbending Silent Screwups Stubborn Mules Clingers Part Nine: Dealing with Tight-Lipped or Taciturn People Chapter 25: When Your Boss Is Uncommunicative Icebergs Clams Evaders Chapter 26: When Your Colleagues Are Uncommunicative Skeptics Withholders Glarer-Starers Chapter 27: When Your Subordinates Are Uncommunicative Grinners Worrywarts Tongue-tieds Part Ten: Dealing with Complaining or Critical People Chapter 28: When Your Boss Is a Fault-finder Nitpickers Checklist to Improve Your Listening Skills and Responses Guilt Ladlers Hanging Judges Meat Grinders Chapter 29: When Your Colleagues Are Fault-Finders Squawkers Supersensitives Checklist for Dealing with Supersensitives Wisecrackers Wet Blankets Chapter 30: When Your Subordinates Are Fault-Finders Blame Shifters Whiners Self-Beraters Martyrs Summing It Up 26 Tactful Phrases to Help You Confront Difficult People 10 Important Guidelines to Remember Index
SynopsisAre you frustrated by the unnecessary stress and aggravation caused by troublesome colleagues? This hard-hitting desktop reference provides you with all the proven techniques and strategies to create better relationships with the people at work., Sad but true, often the people we work with inhibit us from doing our best work and cause unnecessary stress. This guide provides practical, workable strategies to deal with these troublesome colleagues. Working with Difficult People is an instant reference offering alternatives to handling the most difficult individuals at work - whether they are problem bosses, colleagues or subordinates. It explores the various personality types encoutered in the work environment, providing examples and easy-to-follow scenarios for effective communication that can improve every situation., Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
LC Classification NumberHD42.S65 2002
Bewertungen und Rezensionen
Relevanteste Rezensionen
- 16. Jun. 2020
Very insightful
Excellent material how to be adaptable to various personalities in the workplace.Bestätigter Kauf: JaArtikelzustand: Gebraucht
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