Great piece of tech—once you get it to work
I’ve had several Logitech smart remotes over the years. All of them suffer from the same issue: limited setup support, dated documentation, extremely difficult set-up. HOWEVER, once you compete your journey, the result is a great, one-remote entertainment experience.
If they just made the set-up more reliable, it would be perfect. Due to recent OS security updates, the remotes are no longer able to be connected to MOST laptops to set the remotes and hubs up. Because of this, Logitech has moved to a mobile app platform, sounds good, right? After hours of trying to set up my remote using my iPhone, I gave up. I almost returned my Elite. Then, I dusted off an old Kindle Fire and attempted to set up using the android app. Got a little further, but still got stuck at the point when the app and hub try to communicate with the remote. Was about to re box everything and then I remembered an old way to pair remotes with hubs by holding menu and mute on the remote—THAT worked. But that can’t be found in ANY Harmony Elite documentation or support forums.
C’mon Logitech!
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