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Knock Your Socks Off Ser.: Verwalten Knock Your Socks off Service von Ron Zemke...-
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Versand:
US $7,10 (ca. EUR 6,08) USPS First Class®.
Standort: Crystal Lake, Illinois, USA
Lieferung:
Lieferung zwischen Fr, 5. Sep und Fr, 12. Sep nach 94104 bei heutigem Zahlungseingang
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eBay-Artikelnr.:394449480647
Artikelmerkmale
- Artikelzustand
- ISBN
- 9780814477847
Über dieses Produkt
Product Identifiers
Publisher
Amacom
ISBN-10
0814477844
ISBN-13
9780814477847
eBay Product ID (ePID)
1009122
Product Key Features
Book Title
Managing Knock Your Socks Off Service
Number of Pages
136 Pages
Language
English
Publication Year
1992
Topic
Customer Relations, General
Illustrator
Bush, John, Yes
Genre
Business & Economics
Book Series
Knock Your Socks Off Ser.
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
12 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
91-048064
Dewey Edition
22
Dewey Decimal
658.8/12
Synopsis
In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die - or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train - and support - employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes." ", "In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die -- or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train -- and support -- employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes."
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- .***s (7)- Bewertung vom Käufer.Letztes JahrBestätigter KaufPerfect and exactly what I was looking for. Seller was fast and very responsive when needed. Shipping was speedy and without issue. Packaging was more than sufficient and price was on point.Lenovo Laptop Computer Charger, Model ADL170NDC2A. Power Adapter, Thinkpad (Nr. 395018300475)
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Midwest Redo
100% positive Bewertungen•414 Artikel verkauft
Angemeldet als privater VerkäuferDaher finden verbraucherschützende Vorschriften, die sich aus dem EU-Verbraucherrecht ergeben, keine Anwendung. Der eBay-Käuferschutz gilt dennoch für die meisten Käufe. Mehr erfahrenMehr erfahren
Verkäuferbewertungen (119)
- .***s (7)- Bewertung vom Käufer.Letztes JahrBestätigter KaufPerfect and exactly what I was looking for. Seller was fast and very responsive when needed. Shipping was speedy and without issue. Packaging was more than sufficient and price was on point.Lenovo Laptop Computer Charger, Model ADL170NDC2A. Power Adapter, Thinkpad (Nr. 395018300475)
- 4***4 (13)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufGood value. Shipped promptly. As described.Monarch horizons winter splendor long stitch by number wagon forest. LS 20. (Nr. 396015275598)
- u***n (189)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExactly as described. Fast shipping.Windex Touch-Up Cleaner Multi Surface Disinfectant- 10 oz GLISTENING CITRUS- NEW (Nr. 396403256828)