e-hybrid is trading name of EHYBRID LTD. Any reference to Company/Seller/We/US shall mean Ehybrid Ltd, 210c Peel House, 34-44 London Road, Morden, SM4 5BT United Kingdom (Registered Office) who sell or supply Hybrid Vehicle Parts, Accessories and Services. As user of EBAY (referred to as you/your ) you acknowledge that any use of this website including any transactions you make ( use/using ) is subject to our terms and conditions below.
Please:
- read through these terms and conditions carefully before purchasing from our eBay store.
- print a copy for future reference.
Any reference to You/Buyer/Purchaser shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where the Buyer purchases in the course of a trade, profession, vocation or sport (where the buyer is a specialist or enthusiast), it is agreed that such a buyer shall mean a trade buyer. Where a person deals entirely as a consumer, statutory rights shall remain unaffected. Where the term buyer appears within these terms it shall mean both trade and consumer buyer/purchaser unless specified as relating to a trade buyer or consumer buyer individually.
Refunds and Returns
We hope you’ll be delighted by our products and service but in the unlikely event that you wish to return an item purchased from us we’ll endeavour to deal with the issue with minimum fuss and as quickly as possible.We accept returns on all unused items in their original packaging within 30 days of purchase. A refund will be made excluding all P&P costs. You have 15 working days to inform us that you are returning the item, provided the item or motor part has not been fitted and is still in its original packaging. After informing us of the return, you have 15 days from that date to have the item or motor part delivered back to us. We will then check the returned goods and make sure they are in resale-able condition. If the packaging is damaged or the seal has been opened or tampered with on the original packaging, we have the right to refuse the returned item or part. We will only grant a full refund on the original value of the goods excluding any postage costs. Where items are sold with free P&P we reserve the right to deduct £4.99 postage cost. Returns can only be made by prior arrangement. Please message us via eBay for a return authorization number. Unauthorized returns will be refused. We do not take liability for the safe return of unwanted or faulty goods. It is your responsibility to send any returns via recorded delivery or through courier tracking service along with your return authorization number. No refunds will be issued without proof of purchase, name and address of recipient and a brief description of the problem with the part when necessary. This will help us resolve any issues with your transaction as soon as possible. The buyer is responsible for the return shipping costs to send the item back to us, this only applies to non faulty parts, for all faulty parts we will reimburse the postage cost upto £4.99. Once goods are returned they will be sent to the manufacturers to be tested. If the item is lost or damaged in transit we will only issue refund or send another one out once the courier company has finished the investigation, investigation can take up to 14 days. If the tracking shows the item has been delivered to the buyer provided address and buyer dispute the delivery of item we shall not be responsible for such lost therefore we will not issue a refund or send another one out.
EXCHANGES
If you wish to return a product for an exchange, we reserve the right to deduct our initial shipping and handling fees. Any exchange will have to be agreed upon by first informing us of the issue with the item or part. Then at our discretion we will decide the next course of action. Just as with returns, you have 15 days to request an exchange with explanation, and then 15 days from that date (once we have come to an agreement) to return the item back to us.
FAULTY ITEMS
Any product returned as faulty within the warranty period will be sent to the manufacturers to be tested. This process can take up to 30 days, if needed customers will have to purchase a replacement item or motor part for the full value. Once the manufacturer has provided an official report, declaring the part or item to be faulty only then we will refund you for your initial purchase or provide you the replacement. Manufacturer’s warranties differ from product to product, please don’t hesitate to message or call us with any questions or concerns.
WARRANTY
All aftermarket parts comes with 3 Months warranty, Battery warranty for all the Japanese import vehicles is 1 YEAR regardless of age and mileage.
Toyota Genuine Parts comes with variable warranty, wear & tear parts do not come with any warranty which included shock absorbers, brake discs, brake pads, spark plugs, filters
WARRANTY CLAIMS
In the unlikely event if the part become faulty within the warranty period, we would need the full diagnostic report of car which will specify the part being faulty. Any such warranty claims would need to be notified through ebay messaging system. We would need the following in order to initiate the warranty claim
1.Full diagnostic report,
2.eBay order number,
3.Car registration number or vin number
4.Mileage at time of fitting the part
5.Current Mileage
Any faulty part which has passed 90 days period from date of purchase will be replaced under warranty claim no refund or cash refund will be issued. Depending on availability Replacement part will be provided under warranty claims after 90 days of purchase. If customer failed to provide the information requested to make warranty claim we reserve the right to reject the warranty claim, alternatively customer will have to send the item back and wait for the outcome which can take between 14 to 28 days.
DELIVERY
We use DPD for next working day (24HR) delivery of UK and European shipments, Royal Mail First Class for UK small parcel shipment. Most orders will be delivered next working day in UK. Some UK postcodes are not guaranteed 24 hour delivery. International orders take longer, and vary on the country shipping to. We also use the Palletways network for larger items.P&P is quoted to UK Mainland postcodes only. The postage cost is always clearly displayed at the checkout page for buyers to review before making payment. If there is an additional fee to ship to your address (eg. Offshore, N.Ireland, Scottish Highlands) the customer is responsible for its payment before we ship. We send an email with the information and a request via PayPal. As people sometimes don’t realise this we also always offer the option for you to cancel the order at this point.
If possible we will offer postage discount and pack multiple items together. If you are purchasing more than one item for delivery we recommend you always compare our delivery charges with your own couriers and if you find our postage prices higher please ask to arrange your own courier, in this case we shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions.
Delivery times will be quoted by ebay at time of order and all times given for despatch or delivery are approximate and time.
The Buyer further agrees to accept full liability in respect of delayed or late delivery or dispatch prior to the expiry of any such notice. In respect of special order goods, the buyer acknowledges that further delays may occur and allows the company 30 days in any written notice, such notice to commence subsequent to the last time for delivery quoted by the Company. In any event, delivery times are approximate and variable. When delivery is effected to the purchaser directly or to an independent delivery contractor as agent for the purchaser, risk shall pass to the buyer immediately.
Delivery and packing prices indicated within the Companies Brochures and ebay are subject to change and will be confirmed at the time of order. Buyers outside the United Kingdom and Europe shall be quoted approximate prices for delivery and packing prior to order confirmation. If required the Company shall quote for delivery and packing. Company will not be responsible for any custom charges or broker charges in buyers country.
ACCESS POINT DELIVERIES
We strongly recommend not to change the delivery address with courier directly after or before the order has been dispatched as this will cause delays and we will not be responsible for any delays in such instances. If Buyer changes the address to the access point or the buyer chooses to have the item delivered to the different address, the buyer will be responsible for any losses in relates to redirection. If the buyer chosen access point refuses to accept the parcel from the courier buyer shall be responsible for postage cost. In case of return due to access point rejection we reserve the right to deduct the postage fees before issuing the refund.Buyer agree to pay postage cost if he or she wants the item to be redelivered once the item has been returned to us.
INFORMATION
If you choose to have any product professionally installed and it becomes faulty, We will NOT be held responsible for any fitment/labour costs or any damage whatever sort including any recovery charges or transportation costs involving in installing or removing the part from your vehicle during or after the warranty period. We will take returns on correctly supplied parts or if customer purchases incorrectly then return postage and 10% restocking charge will be paid by the customer.
SERVICE KITS: All service kits listed on our ebay store are advertised with TOYOTA recommended oil but some of the service kits are listed with non recommended oil which we take no responsibility of, such service kits are listed purely for users who prefer to use cheap oil instead of manufacturer recommended oil. Please remember TOYOTA recommends to use 0W20 OIL in all PETROL ENGINES 2009 to 2018. Same way TOYOTA recommends to use Premium 0W30 OIL in all DIESEL ENGINES after 2012.
LIMITATIONS UPON LIABILITY
Advice given by agents or servants of this company during telephone/Internet orders is based entirely upon information given by the purchaser with no inspection undertaken. As such, all advice given is indicative only and all such advice should be checked by the purchaser prior to order. Where advice is given after visual inspection by agents or servants of this company, such advice shall amount to an opinion only. Additionally, goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by the company for such alternative use amendments or modification.
For trade buyers, the company is hereby excluded from any liability arising in respect of any express or implied condition, warranty or term, statement, representation whether statutory or otherwise, relating to the goods supplied. The trade buyer accepts that he or she is best placed to insure against losses which arise by virtue of any breach of this agreement and warrants that he carries adequate insurance in this respect.
Goods ordered by the Buyer may not be compatible with vehicles which have been modified, adapted or altered. Where goods ordered by the Purchaser are not compatible by reason of modification, adaptation or alteration, the Company may accept such goods back into stock entirely at its discretion, and shall either issue a refund or credit to the purchaser except where goods are specifically ordered for the purchaser where no such refund or credit will operate.
Where goods purchased by the buyer are alleged to be defective, the purchaser agrees to return such goods to the seller for inspection. The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense, in addition, to allow the seller to remedy the defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the Company be liable for any failures resulting subsequent to modification as a result of such modification.
No liability is accepted by the company where purchasers attempt to modify or install components supplied where it is known or ought reasonably to be known to the Purchaser that the part supplied is incorrectly supplied or otherwise not in accordance with the order.
CONTRACT:
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
