These terms and conditions apply to customers located in the UK ("Customers") who purchase from any eBay listings created by Jayful Limited via the eBay account jayful.ltd ("Us"). Please read these terms and conditions carefully before ordering any goods from the us. By placing an order, you indicate that you have read and accepted these terms and conditions.
Delivery and Returns
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland).
We aim to dispatch all goods as quickly as possible. The delivery date provided upon purchase is an estimate as we do not guarantee your items will be delivered by the date. The maximum UK delivery lead time is 30 days unless specifically agreed by us with you. Items can be delivered to other household members at your address, your neighbours, or an alternative place which the delivery drivers deem appropriate. We are not responsible for any subsequent damage or theft of the items.
You must notify us within 14 days from the date of delivery if your order have missing, damaged or faulty items upon delivery. If the items arrived damaged or faulty upon delivery, you must notify us and return the items in order to receive a refund, unless specifically agreed by us with you. A return postage label will be provided at our cost within 1 working day.
In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s), except for goods worth £42 or less where your statutory rights do not apply), you have 30 days after the date of delivery to change your mind and notify us of a cancellation and another 10 days from the date of notification to return the items back to us via tracked postage. A 20% cancellation fee shall be charged on all authorised return outside your statutory rights (for example, any returns for goods worth less than £42 or a return you notified us after 14 days from the date of the delivery). All items need to be in unused condition and in the original packaging where it forms part of the goods (for example, sealed or boxed goods). You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective.
We will refund you in full within 14 days after the day we receive the items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. If you failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
Our goods
A description of the main characteristics of goods can be found on the product pages of the Website. Prices for goods on the Website appear on the product pages and include all applicable taxes. Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. We maintain a large number of goods and listings and it is possible that, despite our best efforts, some of the goods listed may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it. We are under no obligation to sell incorrectly priced goods to you at the incorrect price.
Data protection and privacy
In order to fulfil your order, may share your personal data including your name, address, phone number and email address with postage purchase platforms and parcel delivery companies. We will only share your personal data with third parties where it is necessary for them to provide us with the services we need.
We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
