Please read the Terms of Use carefully before using the Website.
By using the Website, you accept and agree, these Terms of Use and ours to be binding on you, incorporated herein by reference. If you do not wish to agree to these Terms of Use, you may not access or use the Website.
You must be at least 18 years of age to use this Website. However, children of all ages may use the Website if a parent or guardian permits. If you are under 18, please ensure that you have permission from your parents or guardian to use the Website. Please review these Terms of Use with the relevant persons.
If you are a parent or guardian of a user under 18, by allowing your child to use the Website, you are subject to the terms of these Terms of Use and are responsible for your child’s activities on the Website.
Our refund and return policy is for 30 days. If 30 days have passed since your purchase, we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are certain situations where only partial refunds will be given:
Any item that is not in its original condition, is damaged, or is missing parts, for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Delayed or Missing Refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to officially post.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us
Exchanges
We only replace items if they are defective or damaged. If you would like to exchange it for the same item
Shipping Returns
To return your product, contact us
You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, your exchanged product may take different amounts of time to reach you.
When returning more expensive items, you may want to use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
To exercise your right of withdrawal, you must inform us ([name/company], [address - no PO box], [telephone number], [fax number - if available], [email address]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail).
You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You will bear the direct cost of returning the goods.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
Need help?
Contact us with any questions regarding refunds and returns.
