Skatewarehouse.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@skatewarehouse.co.uk.
Our Contact details:
Skatewarehouse.co.uk
Brightley Mill
Okehampton
Devon
EX20 1RR
United Kingdom Mainland
Phone: 01837 55778
Fax: 01837 53223
Email: info@skatewarehouse.co.uk
Company Reg No. 395108
VAT no: 229 1076 72
Making A Purchase:
Please be aware our site is 100% secure and uses Sage Pay, we are 100% PCI DSS compliant.
Making a purchase could not be easier. Just browse our online shop, and click on any items that you wish to buy and add them to the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Alternativley call us on 01837 55778 we will be happy to take your order over the phone.
PLEASE NOTE: Our items are for sale only to the end user, we do not give permission to sell our products on through other sales avenues.
Scooter Purchases:
Scooters are covered by a limited 3 month warranty, this does not cover wear and tear on wheels/bearings/brakes/grips. These items do wear out regularly please phone us for any advice on new products for your scooter.
Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. At skatwarehouse.co.uk we take security very seriously, with this in mind, we may contact you prior to dispatch to ask additional security questions.
Guarantee We guarantee your satisfaction. If you are unhappy with any product for any reason and it is still in its original condition, we will replace, swap or issue a refund.
We offer a fourteen day "cool off" period, allowing you to return any product, for any reason (in its original condition) for a full refund.
Price Match:
We will beat any price that can be shown to us on a UK SKATE SHOP WEBSITE, and also that shop must have stock of the said item. Unfortunatley we cant price beat non skate shop companies i.e eBay.
This does not affect your statutory rights.
Reaching Us:
If you need to reach us, please email us on info@skatewarehouse. co.uk, alternatively, you can call on 01837 55778 (International +44 1837 55778) or fax us on 01837 53223 or write to us at Brightley Mill Okehampton Devon EX20 1RR United Kingdom Mainland
Privacy Policy:
Skatewarehouse.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
We may occasionally contact you offers, deals and freebies and third party social networking sites (Facebook, Twitter, Flickr etc…). If you do not wish to be contacted please email info@skatewarehouse.co.uk and ask for your details to be taken off our database.
Returns:
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we will require a copy of the invoice you had with order, or a printed email conformation of the order.
Please make sure all items are packed appropriately for shipping back to us. Please don’t stick a label directly on to the packaging of the product as we will not be able to refund the order.
Please send all returns to:
Returns Department
Skatewarehouse.co.uk
Brightley Mill
Okehampton
Devon
EX20 1RR
All costs relating to returns are the responsibility of the customer (unless the item is faulty/damaged – See Below). We strongly recommend using a signed for service with the Royal Mail/Parcel Force, as until the item is with us, it is still your responsibility.
Exchanging an Item:
We all make mistakes, especially when it comes to ordering online! But we are here to help! Should you find yourself in the situation where you have the wrong size product, wrong colour or any other issue, please send the item back to us and we will send out the correct product free of charge for the first exchange!
Cancelling an order/Distance Selling Regulations:
Within the Distance Selling Regulations (DSRs) you have the right to cancel any order up to 7 working days after the day you receive the order, this is the ‘cooling off period’. We will refund the total cost of the returned item(s) and the original shipping cost if applicable. If you are only returning part of the order we will refund the shipping according to that one product.
Certain items are not included under the DSR rules these are:
DVD’s/Audio or other sealed media which have been opened
If the item has been customised, such as the deck having been gripped (either by us or the customer), stickers put on any product etc..
Items you wish to send back must be packed appropriately so they do not get damaged and insured to the correct amount. These costs are the customers responsibility. If you wish to send back an item please contact us first using one of the methods below.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Faulty/Damaged/Missing Items:
If you believe your product is faulty or defective due to a manufacturing fault, you will need to contact us (details below) before we can process the item. In some situations we may need to get the item back to assess, and make a decsision, the customer will be responsible for the costs of the return up until we agree that the item is faulty and then we will refund this charge.
We also have a two week cut off, so once your order has been sent from here you have two weeks to contact us with missing/damaged items, after this time we will assume the order has arrived in perfect condition and we will not be liable for any problems after this point.
Snapped Skateboard Decks:
Due to the nature of the sport, skate decks will snap, this can be the day after you have purchased the deck or 6 months down the line. Unless otherwise stated these decks will not be refunded or replaced. Snaps generally occur when the feet are in the wrong place when you land on the deck.
Returns from Outside the UK:
Skatewarehouse will only refund for orders that are returned to us from outside mainland UK. If you would like to swap the item then we will charge the full shipping cost as per our rates table.
How to contact us:
Please click here, or use the details below:
Phone: 01837 55778
Email: info@skatewarehouse.co.uk
Snail Mail:
Skatewarehouse.co.uk
Brightley Mill
Okehampton
Devon
EX20 1RR
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