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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT By Fred Beisse
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- Sofort-KaufenA GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT By Fred Beisse
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Kostenlose Abholung in 98664 Vancouver, United States
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US $8,68 (ca. EUR 7,45) USPS First Class®.
Standort: Vancouver, Washington, USA
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Lieferung zwischen Mo, 8. Dez und Do, 11. Dez nach 94104 bei heutigem Zahlungseingang
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eBay-Artikelnr.:336196618687
Artikelmerkmale
- Artikelzustand
- ISBN-10
- 1285852680
- Book Title
- A Guide to Computer User Support for Help Desk and Support
- Genre
- COMPUTERS
- ISBN
- 9781285852683
Über dieses Produkt
Product Identifiers
Publisher
Cengage Learning
ISBN-10
1285852680
ISBN-13
9781285852683
eBay Product ID (ePID)
202799143
Product Key Features
Number of Pages
688 Pages
Language
English
Publication Name
Guide to Computer User Support for Help Desk and Support Specialists
Publication Year
2014
Subject
Industries / Computers & Information Technology, Programming / General, General, Data Processing
Features
Revised
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
9.3 in
Item Weight
41.6 Oz
Item Length
1.5 in
Item Width
7.5 in
Additional Product Features
Edition Number
6
Intended Audience
College Audience
LCCN
2014-937484
Dewey Edition
23
TitleLeading
A
Illustrated
Yes
Dewey Decimal
004.068/8
Table Of Content
Preface.Chapter 1: Introduction to Computer User Support. Chapter 2: Customer Service Skills for User Support Agents. Chapter 3: Writing for End Users.Chapter 4: Skills for Troubleshooting Technology Problems.Chapter 5: Common Support Problems.Chapter 6: Help Desk Operation. Chapter 7: User Support Management. Chapter 8: Product Evaluation Strategies and Support Standard. Chapter 9: End-User Needs Assessment Projects.Chapter 10: Installing and Managing End-User Technology.Chapter 11: Technology Training for Users.Chapter 12: A User Support Utility Tool Kit. Appendix A: Answers to Check Your Understanding Questions.Appendix B: LBE Helpdesk Evaluation Edition.Appendix C: User Support Presentations and Meetings.
Edition Description
Revised edition
Synopsis
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills., Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills., Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
LC Classification Number
QA76.9.E53
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98,8% positive Bewertungen•1.950 Artikel verkauft
Angemeldet als gewerblicher Verkäufer
Beliebte Kategorien in diesem Shop
Verkäuferbewertungen (453)
- s***9 (32)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThis seller was amazing, he dropped the price for me so I was able to afford the item. He was very personable and professional. The squishy toy came in package in perfect condition and was as shown in the video posted on the listing. No Complaints at all and I would recommend everyone to purchase from this reliable seller.
- -***- (3)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExcellent seller! Fast shipping, item exactly as described, great communication. Very happy with my purchase – highly recommended!1200 x Hair Mini Elastic Rubber Bands Braiding Colorful Ponytail (Nr. 334744993548)
- b***e (1135)- Bewertung vom Käufer.Letzter MonatBestätigter KaufGreat job looks perfect well made excellent communication great service fast shipping five stars