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Product Identifiers
PublisherTilting at Windmills Press
ISBN-101737426803
ISBN-139781737426806
eBay Product ID (ePID)23050412836
Product Key Features
Educational LevelAdult & Further Education
LanguageEnglish
Publication NameArt of Adjusting : Writing Down the Unwritten Rules of Claims Handling
SubjectGeneral
Publication Year2021
TypeTextbook
Subject AreaLaw, Business & Economics
AuthorChantal Roberts
FormatTrade Paperback
Dimensions
Item Length10 in
Item Width7 in
Additional Product Features
Intended AudienceAdult Education
TitleLeadingThe
SynopsisEvery profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the "brain drain" of the Baby Boomers leaving and no clear educational process for adjusters. The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster: Write better reservation of rights letters Handle irate insureds and claimants in a more professional manner Understand how to read an estimate and medical records. Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically., Every profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the "brain drain" of the Baby Boomers leaving and no clear educational process for adjusters. The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:--Write better reservation of rights letters--Handle irate insureds and claimants in a more professional manner--Understand how to read an estimate and medical records.Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically.
