# You must ensure the postal address you provide us is correct and up-to-date. We cannot be held responsible for orders that are not delivered due to the address being incorrect or incomplete.
# Once an order for a personalised item has been paid for, it CANNOT BE CANCELLED, due to the unique nature of the item. This is in line with the Consumer Contracts Regulations (formerly the Distance Selling Regulations) which govern online sales.
# Personalised items that are not faulty CANNOT BE RETURNED due to the unique nature of the item. This is in line with the Consumer Contracts Regulations (formerly the Distance Selling Regulations) which govern online sales.
# As we have no control over the postal service, we cannot guarantee any order will be delivered by a certain date.
# In the unlikely event the item arrives damaged or faulty, you will need to notify us straight away using the eBay messaging system.
# You will need to provide us with photographs taken of the damage / problem with the item. We cannot issue a refund or replacement without this proof.
# For personalised items, you must check your chosen text is correct including spellings, punctuation, dates etc. The text you choose will be exactly what is used on the final product and we cannot issue a refund or replacement if you make a mistake.
# Similarly, once the order has been submitted, the text cannot be changed (unless you tell us straight away), so again, please ensure it is exactly as you want it before paying.
# If you do not provide us with personalisation text when you order (or we don't receive a reply from our message asking for it) after 3 days, we will have to cancel and refund your order.
# Similarly, if your choice of text is too long to fit on the item or is missing an essential part, we will send a message asking you to amend it. If we don't receive a reply, we will need to cancel the order.
# Our printing / engraving process doesn't support foreign language letters or accented letters. We can only use typical letters and symbols found on an English keyboard.
# Special symbols and Emoji's cannot be used. Also, We cannot use icons, graphics, alternative fonts, non-standard letters or different font sizes from the examples shown.
# Where the item can be personalised with a message over several lines, you don't actually need to use all of the lines. However, it may not then be possible to place the text exactly in the centre of the item (eg. where just 3 lines are used out of 4). The font size used will remain the same as the example in the listing's picture.
# Similarly, if an item can be printed/engraved with a large number of characters, or over several lines, and you just choose to use a single word or name (for example), the size of the printed/engraved letters will still be the same as the example shown in the item's listing pictures. (the word / name won't be engraved in a larger font).
# The pictures shown in the listing are just examples and the product may appear different with your choice of personalised text. For example, the letters in a long name may appear smaller / thinner than the example picture as we need to fit them into the space available.
# Unless stated in the description, items do not come in a gift box, or gift wrapping. Items are sent in simple packaging material, leaving you the choice of how to present them to the recipient.
# The pictures in the listing are for illustrative purposes only and may differ from the actual product. Due to differences in monitors and mobile phone screens, colours of the product you receive may appear different to those shown in the pictures.
# For non-personalised items, we offer a generous return policy, as set out below.
# We cannot accept any liability after the return period has elapsed and returns / refund requests cannot be accepted after this time.
# If the item is non-faulty and as described, but you have changed your mind or no longer require it, you can still request a return for a refund but you will need to pay the full cost of the return postage to us.
# For all returns, the item must be sent back to us in its original condition, exactly as it was sent by us, with all it's original packaging including any accessories, etc.
# If we receive the item back with any damage, defects or faults that were not present when it was sent by us, a refund may not be issued.
# You are responsible for the safe delivery of the returned item so please ensure it is packed carefully and well protected with adequate packaging material.
# If you do need to return an item, you will need to begin the returns process using the eBay Resolution Centre and we will provide the necessary guidance.
# Buyers must not return items to us without any prior communication. Please contact us first to authorise any return.
