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ITIL V3 Continual Service Improvements, AXELOS
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Artikelmerkmale
- Artikelzustand
- Book Title
- ITIL V3 Continual Service Improvements
- ISBN
- 011331308X
- EAN
- 9780113313082
- Release Title
- ITIL V3 Continual Service Improvements
- Artist
- AXELOS
- Brand
- N/A
- Colour
- N/A
Über dieses Produkt
Product Identifiers
Publisher
Stationery OFFICE, T.H.E.
ISBN-10
011331308X
ISBN-13
9780113313082
eBay Product ID (ePID)
25038286878
Product Key Features
Number of Pages
261 Pages
Publication Name
Itil Continual Service Improvement : 2011
Language
English
Subject
Industries / Computers & Information Technology, Business Communication / General, Industries / General
Publication Year
2011
Type
Textbook
Subject Area
Business & Economics
Series
Itil Service Lifecycle Ser.
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
33.3 Oz
Item Length
11.1 in
Item Width
8.5 in
Additional Product Features
Edition Number
2
Intended Audience
Scholarly & Professional
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
004.0688
Synopsis
The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.Alongside the delivery of consistent, repeatable processactivities as part of service quality, ITIL has always emphasizedthe importance of continual service improvement. Focusing on theprocess elements involved in identifying and introducing servicemanagement improvements, this publication also deals with issuessurrounding service retirement.Key features:The updated ITIL publications share a similar standard structure(including generic content in Chapters 1, 2 and 6) to improveconsistency and aid navigation. Some content has been reorganizedto improve flow and readability, and ensure alignment across thesuite - including clarification around interfaces, and inputs andoutputs across the service lifecycle.Terminology has been clarified and made consistent across thepublications and the ITIL glossary.Summary of Updates from the AuthorThe seven-step improvement process - and its relationship withthe Deming 'Plan-Do-Check-Act' cycle and knowledge management -has been clarified. The CSI model has been re-named the CSIapproach and the concept of a CSI register has been introduced asa place to record details of all improvement initiatives withinan organization., ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers., The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.Alongside the delivery of consistent, repeatable processactivities as part of service quality, ITIL has always emphasizedthe importance of continual service improvement. Focusing on theprocess elements involved in identifying and introducing ......
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worldofbooksinc
97,7% positive Bewertungen•1,2 Mio. Artikel verkauft
Angemeldet als gewerblicher Verkäufer
Verkäuferbewertungen (274.843)
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- n***a (752)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThank you so much. They look fantastic!
- f***f (1605)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExcellent Seller, Goes the Extra Mile. The Seller Was Incredibly Communicative. Smooth Transaction, Shipped Very Quickly, As Advertised; Good Price; Well Packaged & Delivered Within a Few Days. Item in Described Promised Condition, Thank You Very Much!!!!!!!!!!! A+The Angels of Lockhart, Wiley, Thomas L. (Nr. 316568691808)
- p***m (270)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufA+ Highest Rating for this transaction. Nova Classic Volume 2 - Marvel / Paperback - condition & quality look really good, ALMOST NEW even better than described. Shipping was Fast (1 week) / packaging was thin mylar mailer, but no visible damage to book. Great price AND free shipping. I buy here often, and this transaction was flawless. 5 STARS
- t***2 (161)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThis was a paperback/softcover 29 year old book I purchased in very good condition as described. However it was delivered in a plain white plastic envelope. They should have at least used a bubble pack lined shipping envelope for protection of the item inside. They should re-think their shipping & packaging strategies, especially with much much older delicate items. Other wise no problems whatsoever with seller. Recommended seller. A+