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Begeisterte Fans: Ein revolutionärer Ansatz für den Kundenservice-
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Buch, das gelesen wurde, sich aber in einem guten Zustand befindet. Der Einband weist nur sehr geringfügige Beschädigungen auf, wie z.B. kleinere Schrammen, er hat aber weder Löcher, noch ist er eingerissen. Bei gebundenen Büchern ist der Schutzumschlag möglicherweise nicht mehr vorhanden. Die Bindung weist geringfügige Gebrauchsspuren auf. Die Mehrzahl der Seiten ist unbeschädigt, das heißt, es gibt kaum Knitter oder Einrisse, es wurden nur in geringem Maße Bleistiftunterstreichungen im Text vorgenommen, es gibt keine Textmarkierungen und die Randbereiche sind nicht beschrieben. Alle Seiten sind vollständig vorhanden. Genauere Einzelheiten sowie eine Beschreibung eventueller Mängel entnehmen Sie bitte dem Angebot des Verkäufers.
- Sofort-KaufenBegeisterte Fans: Ein revolutionärer Ansatz für den Kundenservice
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Standort: Little Falls, New Jersey, USA
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Lieferung zwischen Do, 16. Okt und Do, 23. Okt nach 94104 bei heutigem Zahlungseingang
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eBay-Artikelnr.:306264287777
Artikelmerkmale
- Artikelzustand
- Release Year
- 1993
- ISBN
- 9780688123161
Über dieses Produkt
Product Identifiers
Publisher
HarperCollins
ISBN-10
0688123163
ISBN-13
9780688123161
eBay Product ID (ePID)
598990
Product Key Features
Book Title
Raving Fans : a Revolutionary Approach to Customer Service
Number of Pages
160 Pages
Language
English
Publication Year
1993
Topic
Organizational Behavior, Customer Relations, Management
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
92-030255
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results., "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
LC Classification Number
HF5415.5.B528 1993
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99,3% positive Bewertungen•835.387 Artikel verkauft
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Verkäuferbewertungen (218.853)
- 2***4 (168)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufGot the TV series combat, season 2 volume one from the seller and they shipped it out fast and well wrapped up for the journey. It arrived earlier than listed and in the condition they listed it as being. This is not a series easy to find out side of complete box set yet alone for the great price they sold it for. The seller showed great communication and I'd buy from them again without question. Good series and good seller.
- m***m (2357)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!It's Dark And Hell Is Hot (Nr. 297425685971)
- g***u (172)- Bewertung vom Käufer.Letzter MonatBestätigter KaufI was very surprised with the shipping. It felt like I ordered them one day and got them the next day. It came in a plain bubble wrapped Amazon package. It was exactly as described, and it was a good value for the money. I hope to do business with these folks again.
Produktbewertungen & Rezensionen
Relevanteste Rezensionen
- 27. Nov. 2019
Good is not good enough. If your customers are not Raving Fans you are in trouble.
Bestätigter Kauf: JaZustand: GebrauchtVerkauft von: second.sale
- 25. Mai. 2017
Best business sales read
Bestätigter Kauf: JaZustand: GebrauchtVerkauft von: discover-books
- 14. Mai. 2024
Item as promised would buy from again. Thanks
Bestätigter Kauf: JaZustand: GebrauchtVerkauft von: second.sale
- 17. Sep. 2024
Well it is a book and I haven't had time...
Bestätigter Kauf: JaZustand: GebrauchtVerkauft von: second.sale
- 18. Aug. 2020
Must read
Bestätigter Kauf: JaZustand: GebrauchtVerkauft von: second.sale
Verkäuferbewertungen (218.853)
- 2***4 (168)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufGot the TV series combat, season 2 volume one from the seller and they shipped it out fast and well wrapped up for the journey. It arrived earlier than listed and in the condition they listed it as being. This is not a series easy to find out side of complete box set yet alone for the great price they sold it for. The seller showed great communication and I'd buy from them again without question. Good series and good seller.
- m***m (2357)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!It's Dark And Hell Is Hot (Nr. 297425685971)
- g***u (172)- Bewertung vom Käufer.Letzter MonatBestätigter KaufI was very surprised with the shipping. It felt like I ordered them one day and got them the next day. It came in a plain bubble wrapped Amazon package. It was exactly as described, and it was a good value for the money. I hope to do business with these folks again.