Delivery
Swift and painless fulfillment is extremely important to Chase Hattan. We try to make the delivery process as simple as possible and we are able to send your order either to your home, your place of work, or delivered to a safe or bank.
Delivery times are calculated in working days Monday to Friday. If you order after 1600 (GMT/BST), the next working day will be considered the first working day for delivery. In case of bank holidays and other mandated holidays, and over the Christmas period, please allow an extra 3 working days.
We aim to despatch orders within 1 working day but sometimes due to high order volume this may take a little longer, please allow 3 days before contacting us about an order despatch status. We will email you if we become aware of unexpected delay.
Shipping is included in orders over £300, for lower value orders there is a £7.50 cost for shipping to UK addresses, £10 for Europe & USA. Delivery to other countries can vary, the delivery price will display during check out. Please note: Supplements and/or exclusions to the above conditions may apply to certain countries/specific product types.
Exchange & Returns
If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen (14) days of receipt, for exchange or refund (excluding shipping charges). Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, unworn and with original product labels. If labels are removed from the product then a refund will not be available, store credit may be provided as an alternative at the discretion of Chase Hattan
Chase Hattan returns policy aims to be as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Chase Hattan will not be held responsible for items lost or damaged in transit.
All shipping back to Chase Hattan is paid for by the customer. We are unable to refund your postal fees.
Please Note:
Under the UK Distance Selling Act you have the right to cancel your order up to 7 days after the receipt of the order, providing the items are in their original, new state, unworn and with all tags/flashers attached.
All returned items will be credited to the account used for original payment within 3 days of receipt (refund is for product cost only).
Chase Hattan cannot be held accountable for any import charges that can be incurred when purchasing from outside the UK.
Shipping is charged for exchange items, this will be charged at our normal rate for the destination country. Please contact us if you wish to make an exchange, in depth discussion will minimise the need for further exchanges.
For returns from outside the UK clearly mark “RETURNED GOODS” on the packaging to avoid unnecessary customs charges.
Please ensure any returns are well packaged to avoid damage and use a quality postal service (ideally with tracking).
You may cancel your order prior to fulfilment, to do this email us at: email here within 12 hours of placing the order.
Please feel free to call us on 07722352304
Copyright Notice & Trademarks
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any license or right to use, alter or remove such material.
“Chase Hattan” is a registered trademark of this Company in the United Kingdom. The brand names of any Suppliers featured on this web site are trademarked in their respective geographical regions.
General
The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
