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The Compassionate Geek: How Enginee..., Crawley, Don R.
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eBay-Artikelnr.:276988364780
Artikelmerkmale
- Artikelzustand
- Book Title
- The Compassionate Geek: How Engineers, IT Pros, and Other Tech...
- ISBN
- 0983660735
- EAN
- 9780983660736
- Release Title
- The Compassionate Geek: How Engineers, IT Pros, and Other Tech...
- Artist
- Crawley, Don R.
- Brand
- N/A
- Colour
- N/A
Über dieses Produkt
Product Identifiers
Publisher
Crawley International, Inc.
ISBN-10
0983660735
ISBN-13
9780983660736
eBay Product ID (ePID)
174839794
Product Key Features
Number of Pages
224 Pages
Language
English
Publication Name
Compassionate Geek : How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Subject
Customer Relations, General
Publication Year
2013
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
10.9 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-915178
TitleLeading
The
Synopsis
Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
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- f***f (1605)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExcellent Seller, Goes the Extra Mile. The Seller Was Incredibly Communicative. Smooth Transaction, Shipped Very Quickly, As Advertised; Good Price; Well Packaged & Delivered Within a Few Days. Item in Described Promised Condition, Thank You Very Much!!!!!!!!!!! A+The Angels of Lockhart, Wiley, Thomas L. (Nr. 316568691808)
- p***m (270)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufA+ Highest Rating for this transaction. Nova Classic Volume 2 - Marvel / Paperback - condition & quality look really good, ALMOST NEW even better than described. Shipping was Fast (1 week) / packaging was thin mylar mailer, but no visible damage to book. Great price AND free shipping. I buy here often, and this transaction was flawless. 5 STARS
- t***2 (161)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThis was a paperback/softcover 29 year old book I purchased in very good condition as described. However it was delivered in a plain white plastic envelope. They should have at least used a bubble pack lined shipping envelope for protection of the item inside. They should re-think their shipping & packaging strategies, especially with much much older delicate items. Other wise no problems whatsoever with seller. Recommended seller. A+
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worldofbooksinc
97,7% positive Bewertungen•1,2 Mio. Artikel verkauft
Angemeldet als gewerblicher Verkäufer
Verkäuferbewertungen (274.929)
- f***f (1605)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExcellent Seller, Goes the Extra Mile. The Seller Was Incredibly Communicative. Smooth Transaction, Shipped Very Quickly, As Advertised; Good Price; Well Packaged & Delivered Within a Few Days. Item in Described Promised Condition, Thank You Very Much!!!!!!!!!!! A+The Angels of Lockhart, Wiley, Thomas L. (Nr. 316568691808)
- p***m (270)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufA+ Highest Rating for this transaction. Nova Classic Volume 2 - Marvel / Paperback - condition & quality look really good, ALMOST NEW even better than described. Shipping was Fast (1 week) / packaging was thin mylar mailer, but no visible damage to book. Great price AND free shipping. I buy here often, and this transaction was flawless. 5 STARS
- t***2 (161)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThis was a paperback/softcover 29 year old book I purchased in very good condition as described. However it was delivered in a plain white plastic envelope. They should have at least used a bubble pack lined shipping envelope for protection of the item inside. They should re-think their shipping & packaging strategies, especially with much much older delicate items. Other wise no problems whatsoever with seller. Recommended seller. A+