If your purchase does not come with a Manufactures warranty then we offer our own seller warranty (each individual listing will state either the manufactures warranty expiry date or our own seller warranty which is 90 days)
Please see below the Terms and Conditions of our own 90-Day seller warranty
The Mobile Phone Hut 90-day Seller Warranty
The warranty period commences from the date of purchase (according to the purchase date on the sales invoice) and runs, without delay, from this date for 90 days.
Under no circumstances can a warranty be delayed, extended or renewed.
The buyer is liable for all costs incurred in returning the handset back to us.
However, we will cover the cost of the delivery of the handset back to you (unless no fault is found or there is a voided warranty)
What is covered by the warranty?
If, in the rare event, your purchase fails to operate under normal use and service, due to defects in parts or workmanship, our warranty will cover the cost of parts and labour to either repair or, if not repairable, replace your handset with a like for like model. Replacements will be issued in accordance with the specification and cosmetic appearance of the handset returned.
We aim to repair or replace all warranty returns within a reasonable time frame, but lead times will vary depending on the availability of stock and/or replacement parts.
What is not covered by the warranty?
Our 90 day seller warranty is not an insurance policy. Should we deem that any fault has occurred as a result of misuse (accidental or deliberate), or as a result of water damage, then the warranty will be void and no claim for repair or replacement will be honoured. If this is the case, we will contact you.
The 90 day warranty does not cover defects and/or damage resulting from:
• Normal wear and tear of the equipment, or otherwise due to the normal ageing of the equipment, including battery deterioration.
• Any disassembly, repair, alteration or modifications carried out by anyone other than The Mobile Phone Hut Limited
• Misuse, abuse, negligence or an accident howsoever caused.
• Improper testing, operation, maintenance, installation, or any alteration or modification of the product.
• This warranty will not be valid if;
o a) the serial number or warranty seal on the product is illegible, has been defaced or removed; or,
o b) no valid proof of purchase is provided.
• We do not cover any phones for water damage. This includes phones, which were rated as waterproof/water resistant when new. This is due to the rubber seals/waterproofing degrading over time.
• We do not cover consequential or incidental damages, including but not limited to, loss of use, loss of business, loss of profits, loss of data, any fees related to third party contracts, down-time and charges for time and effort.
• Any third party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further.
What must you do?
All faults must be reported to us upon initial discovery of the fault (continuing to operate a device with a fault may cause the device to become irreparable). You will be held financially liable in this case and any costs associated with the return will become yours. In this instance, we will not uphold a warranty repair or replacement.
Handsets must be returned to us without any security measures (for example, passwords, passcodes) in place, which would prevent us from completing a full assessment and factory reset. Handsets returned to us with a security measure in place will be subject to extensive delays.
The handset must be returned to us on or before the date the warranty period expires, any handsets returned outside of this period will be deemed as out of warranty, and returned to you subject to the relevant costs.
Please ensure that the handset is packaged safely and in accordance with the courier’s guidelines before sending it to us. You must retain your proof of postage and tracking details.
Ultimately, you are responsible for the handset until we accept the delivery.
‘No fault found’
Should we deem the phone to be fully working, then the handset will be returned to you. It will only be returned once the return postage fee of £9.95 has been paid via bank transfer to The Mobile Phone Hut’s bank account. (We cannot take any other forms of payment for this) Account details will be given at the time).
Our contact details
Contact can be made through the eBay messaging system
Or
Via email at themobilephonehut@outlook.com
The return address for the handset will be provided to you once we have accepted the request to exercise the warranty.
Many Thanks
The Mobile Phone Hut Limited
