MOMENTAN AUSVERKAUFT
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Product Identifiers
PublisherPearson Education
ISBN-100137000618
ISBN-139780137000616
eBay Product ID (ePID)72381934
Product Key Features
Number of Pages320 Pages
LanguageEnglish
Publication NameBusiness of It : How to Improve Service and Lower Costs
SubjectIndustries / Computers & Information Technology, Leadership
Publication Year2009
TypeTextbook
Subject AreaBusiness & Economics
AuthorTim Raducha-Grace, Robert Ryan
FormatTrade Paperback
Dimensions
Item Height0.7 in
Item Weight15.9 Oz
Item Length9 in
Item Width6.1 in
Additional Product Features
Intended AudienceScholarly & Professional
LCCN2009-020220
Dewey Edition22
TitleLeadingThe
IllustratedYes
Dewey Decimal004.068
SynopsisDrive More Business Value from IT... and Bridge the Gap Between IT and Business Leadership Apply business practices throughout IT to optimize budgets and improve ROI Create higher satisfaction and more realistic expectations for IT throughout the business Written by two leading IBM experts on bringing business discipline to IT IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices. This book provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment. The book focuses on four specific areas of business practices related to improving IT service management, managing services' cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. Drawing on their experience consulting with leading IT organizations, Robert Ryan and Tim Raducha-Grace help IT leaders make sense of alternative ways to improve IT service and lower cost, including ITIL, IT financial management, balanced scorecards, and business cases. You'll learn how to choose the best approaches to improve IT business practices for your environment and use these practices to improve service quality, reduce costs, and drive top-line revenue growth.
LC Classification NumberHD62.37.R928 2009
