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A Guide to Computer User Support for Help Desk and Support Specia
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Standort: Mishawaka, Indiana, USA
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- Book Title
- A Guide to Computer User Support for Help Desk and Support Specia
- ISBN
- 9781133187820
Über dieses Produkt
Product Identifiers
Publisher
Course Technology
ISBN-10
113318782X
ISBN-13
9781133187820
eBay Product ID (ePID)
6038833486
Product Key Features
Number of Pages
674 Pages
Language
English
Publication Name
Guide to Computer User Support for Help Desk and Support Specialists
Subject
Industries / Computers & Information Technology, Programming / General, General, Data Processing, Hardware / Personal Computers / General
Publication Year
2012
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
1 in
Item Weight
35.3 Oz
Item Length
8.7 in
Item Width
7.2 in
Additional Product Features
Edition Number
5
Intended Audience
College Audience
LCCN
2012-931582
Dewey Edition
23
TitleLeading
A
Illustrated
Yes
Dewey Decimal
004.068/8
Table Of Content
1. Introduction to Computer User Support.2. Customer Service Skills for User Support Agents.3. Writing for End Users.4. Skills for Troubleshooting Computer Problems.5. Common Support Problems.6. Help Desk Operation.7. User Support Management.8. Product Evaluation Strategies and Support Standards.9. User Needs Assessment Projects.10. Installing and Managing end-User Computers.11. Training Computer Users.12. A User Support Utility Tool Kit.Appendices:A. Answers to Check Your Understanding.B. HelpSTAR Student Edition.C. User Support Presentations and Meetings.
Synopsis
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills., Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
LC Classification Number
QA76.9.T43B45 2013
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Better World Books
98,8% positive Bewertungen•13,6 Mio. Artikel verkauft
Angemeldet als gewerblicher Verkäufer
Verkäuferbewertungen (4.290.634)
- c***m (425)- Bewertung vom Käufer.Letzter MonatBestätigter KaufAAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii , Received 07/27; Paperback book in Great Condition as Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- e***g (58)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExcellent prices on used books in great condition. Shipped out quickly. Product condition is accurate to rating in listing. Thanks! NOTE: For this particular book (I ordered several), it came in a soft cover rather than hard cover as the listing stated. I contacted the seller and they responded promptly. They agreed that it was a listing error and provided me with a full refund for this book (without return required) proving they are both a responsible and trustworthy seller.
- 7***j (783)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.Nauvoo : Mormon City on the Mississippi River Hardcover Raymond B (Nr. 316178470305)