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VERWALTUNG DER VIELFALT IM GESUNDHEITSWESEN HANDBUCH, BEINHALTET DISKETTE: Von Lee Gardenwartz-
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eBay-Artikelnr.:226720537047
Artikelmerkmale
- Artikelzustand
- Gut
- Hinweise des Verkäufers
- ISBN-10
- 0787943932
- Book Title
- Managing Diversity in Health Care Manual, Includes disk: Proven
- ISBN
- 9780787943936
Über dieses Produkt
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0787943932
ISBN-13
9780787943936
eBay Product ID (ePID)
172068
Product Key Features
Number of Pages
224 Pages
Language
English
Publication Name
Managing Diversity in Health Care Manual : Proven Tools and Activities for Leaders and Trainers
Subject
Health Care Issues
Publication Year
1999
Type
Workbook
Subject Area
Health & Fitness
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
26.3 Oz
Item Length
10.9 in
Item Width
8.5 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
99-006145
Dewey Edition
21
Reviews
"A 'must-have' for anyone involved in diversity education in the health care community. The many exceptional tools not only address diversity awareness specific to the health care environment, but provide very practical approaches to exploring complex issues of cultural diversity unique to the relationship between health care provider and patient." (Margaret Burke, director, educational services, Providence Seattle Medical Center) "Comprehensive and user friAndly. These exceptional authors have combined their years of experience studying diversity issues with practical insight about how those issues affect health care, and what to do to capitalize on them. This manual is a must for anyone in health care faced with managing not only a diverse workforce, but also a diverse population of patients and referring health care providers, in an increasingly competitive managed care environment." (Wendy Kissinger, manager, employee relations, Shands Hospital at the University of Florida) "Recognizing that the composition of the health care work force reflects the changing demographics in our society, utilizing these practical tools will help any organization 'manage diversity'." (Mark A. Meyers, president and CEO, West Hills Hospital and Medical Center) "This book is an excellent source of practical and useful ideas and techniques for developing a successful and results-oriented diversity training program. I would recommend this book to anyone who is committed to developing a serious and credible diversity program for their organization." (Arthur A. McCombs, vice president, human resources, University of Maryland Medical System)
Illustrated
Yes
Dewey Decimal
362.1/068
Edition Description
Workbook
Table Of Content
Introduction. Activity Matrix. Part I: Preparation for Success. Chapter 1: Orienting Yourself to Diversity Training. Diversity Trainer Self-Assessment Questionnaire. Scoring the Self-Assessment Questionnaire. Interpreting the Self-Assessment Questionnaire. Chapter 2: Designing Training Sessions. Symptoms Indicating a Need for Diversity Training. Checklist for Planning Diversity Training. Chapter 3: Structuring Agendas Using the Activities in this Book. Agenda Design Worksheet. Sample Agenda 1: Executive Briefing. Sample Agenda 2: Diversity Awareness. Sample Agenda 3: Managing Cultural Differences. Sample Agenda 4: Cultural Differences in Patient Care. Sample Agenda 5: Communicating Across Cultures. Part II: Learning Activities. Chapter 4: Seeing Diversity as Good for Business. Changing Demographics: Do You Know Your Patients? Changing Demographics: Do You Know Your Workforce? Effects of Increased Diversity in the Workforce. Effects of Increased Diversity in the Patient Base. Chapter 5: Examining Dimensions of Diversity for Health Care. Four Layers of Diversity. Assessing the Impact of Diversity in Your Health Care Organization. Analyzing the Influence of Your Own Diversity on You as a Health Care Professional. Assumptions About Appearance. Checking Your Own Comfort with Differences. Chapter 6: Seeing the Truth About Cultural Programming. Analyzing Your Own Cultural "Software". Aspects of Culture: Their Impact in a Health Care Setting. Expanding Cultural Interpretations. Chapter 7: Achieving Practical Cultural Literacy. Who2s Involved in Making Health Care Decisions? How Culturally Sensitive Are You? A Checklist for Care Givers. Key Cultural Values Impacting Care: My Comfort Zone. An Overall Glance at Key Cultural Values and How They Impact Care. Chapter 8: Improving Communication in Diverse Environments. Language and You. Intercultural Hooks That Block Communication. Cultural Differences Affecting Communication with Patients and Staff. Giving Directions and Explanations in Culturally Sensitive Ways. Communicating Across Language Barriers. Guidelines for Using Interpreters. Practice in Conducting Culturally Sensitive Medical Interviews: Using the LEARN Steps. Chapter 9: Removing Stereotypes That Block High-Quality Care. Assumptions: What You See Is What You Get. Recognizing Stereotypes. Subjective Factors Influencing Care. Comments and Behaviors That May Indicate Stereotypes and Prejudice From a Different Perspective. Systemic Points of Contact: Where Stereotypes Can Have an Impact. You As the Object of Stereotypes (Sample). You As the Object of Stereotypes. Chapter 10: Engaging the Diversity Leadership Challenge. Diversity Accountability Questionnaire. Creating a Climate That Results in Top Performance and High Morale. Climate Survey. Leadership Characteristics Questionnaire. Leadership Characteristics Questionnaire Assessment. Diversity: Staff Expectation Survey. Chapter 11: Overcoming Barriers to Change. Testing Commitment from the Top. Serving Diverse Patients and Families: An Assessment Questionnaire. Managing Diversity Questionnaire. Problem-Solving Response Sheet. Behaviors of an Effective Health Care Employee in a Pluralistic Environment. Part III: Resources. Chapter 12: Book Resources. African-American Issues with Diversity. Customer Service and Marketing in a Diverse Environment. Gender Issues and Differences. General Books About Diversity. Health Care Issues in Diversity. Latino Issues. Other Di
Synopsis
Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe's Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agAndas. The Managing Diversity in Health Care Workbook provides a complete program guide for developing and conducting successful sessions in diversity, team development, customer service and satisfaction, conflict resolution, and community relations., Practical Approaches to Exploring the Complex Issues of Cultural Diversity Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe2s Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agendas. The Managing Diversity in Health Care Manual provides a complete program guide for developing and conducting successful sessions in diversity, team development, customer service and satisfaction, conflict resolution, and community relations. "A 2must have2 for anyone involved in diversity education in the health care community. The many exceptional tools not only address diversity awareness specific to the health care environment, but provide very practical approaches to exploring complex issues of cultural diversity unique to the relationship between health care provider and patient."-Margaret Burke, director, educational services, Providence Seattle Medical Center "Comprehensive and user friendly. These exceptional authors have combined their years of experience studying diversity issues with practical insight about how those issues affect health care, and what to do to capitalize on them. This manual is a must for anyone in health care faced with managing not only a diverse workforce, but also a diverse population of patients and referring health care providers, in an increasingly competitive managed care environment."-Wendy Kissinger, manager, employee relations, Shands Hospital at the University of Florida "Recognizing that the composition of the health care work force reflects the changing demographics in our society, utilizing these practical tools will help any organization 2manage diversity2."-Mark A. Meyers, president and CEO, West Hills Hospital and Medical Center "This book is an excellent source of practical and useful ideas and techniques for developing a successful and results-oriented diversity training program. I would recommend this book to anyone who is committed to developing a serious and credible diversity program for their organization."-Arthur A. McCombs, vice president, human resources, University of Maryland Medical System
LC Classification Number
RA418.5.T73G37 1999
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- 8***g (252)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufA smooth and professional transaction throughout. The item was exactly as described, clearly listed, and fairly priced. Communication from the seller was prompt, polite, and helpful, with dispatch confirmed quickly. The parcel was securely packaged and arrived in excellent condition, ahead of the expected delivery date. Care was taken at every stage of the process. I would be happy to buy from this seller again—many thanks for a reliable and well-handled sale.FINLAND AND EUROPE: INTERNATIONAL CRISES IN THE PERIOD OF By Juhani Paasivirta (Nr. 335694307643)
- a***2 (13)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufItem was shipped quickly and packaged well. Item was exactly as described, brand new and it was even sealed. The seller also messaged me as soon as the purchase went through so communication was great. This was the last book in the series that I needed and to be able to find it in such great condition and at a great cost was unexpected. Highly recommend this seller and will definitely buy from again in the future.MARTIN THE WARRIOR (REDWALL) By Brian Jacques - Hardcover **BRAND NEW** (Nr. 187149385105)
- t***s (43)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThe Item itself I rate five stars. The seller, however, I stop at four stars. The seller met two out of three categories I look for when judging my purchasing experience: how well it was packaged, how quickly it was shipped, and how properly it was described; this seller provided prompt shipping and an accurate description, but failed when it came to packaging. The item arrived in a plastic bag without any reinforcement or protection whatsoever and suffered dinged corners on multiple fronts.