Leather Craft is a Trading name of Goods Direct Limited UK. As user of EBAY (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.
Please:
- read through these terms and conditions carefully before purchasing from our eBay store.
- print a copy for future reference.
REFUNDS & RETURNS: We hope you’ll be delighted by our products and service but in the unlikely event that you wish to return an item purchased from us we’ll endeavour to deal with the issue with minimum fuss and as quickly as possible.
We accept returns on all unused items in their original packaging within 30 days of purchase. A refund will be made excluding all P&P costs. You have 15 working days to inform us that you are returning the item, provided the item has not been used and in its original packaging (where applicable). After informing us of the return, you have 15 days from that date to have the item delivered back to us. We will then check the returned goods and make sure they are in resale-able condition. If the item returned is not in new condition, used, damaged or in original packaging, we have the right to refuse the returned item. We will only grant a full refund on the original value of the goods excluding any postage costs. Where items are sold with free P&P we reserve the right to deduct standard postage cost. Returns can only be made by prior arrangement. Please message us via eBay for a return authorization number. Unauthorised returns will be refused. We do not take liability for the safe return of unwanted or faulty goods. It is your responsibility to send any returns via recorded delivery or through courier tracking service along with your return authorization number. No refunds will be issued without proof of purchase, name and address of recipient and a brief description of the issue with the product where necessary. This will help us resolve any issues with your transaction as soon as possible. The buyer is responsible for the return shipping costs to send the item back to us, this only applies to non-faulty items, for all faulty or wrong item we will reimburse the postage cost (Only UK). If the item is lost or damaged in transit, we will only issue refund or send another one out once the courier company has finished the investigation, investigation can take up to 30 days. If the tracking shows the item has been delivered to the buyer provided address and buyer dispute the delivery of item we shall not be responsible for such lost therefore we will not issue a refund or send another one out.
EXCHANGE: If you wish to return a product for an exchange, we reserve the right to deduct our initial shipping and handling fees. Any exchange will have to be agreed upon by first informing us of the issue with the item. Then at our discretion we will decide the next course of action. Just as with returns, you have 15 days to request an exchange with explanation, and then 15 days from that date (once we have come to an agreement) to return the item back to us.
DELIVERY CHARGES: We use reputable courier / shipping companies for fast & secure delivery of our goods to UK and Worldwide, We use Royal mail 2nd class recorded deliver services for small parcels to UK mainland destinations and large items are sent by courier, usually by 2-3 working day in UK or 3-5 days by royal mail standard delivery service. International orders take longer, and vary on the country shipping to. We also use the Palletways network for larger items.
P&P is quoted to UK Mainland postcodes only. The postage cost is always clearly displayed at the checkout page for buyers to review before making payment. If there is an additional fee to ship to your address (eg. Offshore, N.Ireland, Scottish Highlands) the customer is responsible for its payment before we ship.
If possible we will offer postage discount and pack multiple items together. If you are purchasing more than one item for delivery we recommend you always compare our delivery charges with your own couriers and if you find our postage prices higher please ask to arrange your own courier, in this case we shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions.
CONTRACT: The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
