Konversationstransformation: Erkennen und überwinden Sie die 6 zerstörerischsten Kommuni-
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eBay-Artikelnr.:204836724005
Artikelmerkmale
- Artikelzustand
- Book Title
- Conversation Transformation: Recognize and Overcome the 6 Most De
- ISBN
- 9780071769969
Über dieses Produkt
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
007176996X
ISBN-13
9780071769969
eBay Product ID (ePID)
22038258818
Product Key Features
Number of Pages
256 Pages
Publication Name
Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
Language
English
Publication Year
2012
Subject
Training, Communication Studies
Type
Textbook
Subject Area
Language Arts & Disciplines, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
11.7 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2011-044772
Illustrated
Yes
Table Of Content
Note to the Reader1 Can This Conversation Be Saved?2 Teaching an Old Brain New Tricks3 Polite Fights4 Clairvoyant Readings5 Catastrophe Forecasts6 Question Traps7 Gripe Cycles8 Blame Games9 SAVIAfterwordAcknowledgmentsNotesIndex
Synopsis
One of the New York Post 's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation : "Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions." --SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations "An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life." --SENATOR JOHN F. KERRY "Practical, inspiring, and powerful. You will never look at your conversations the same way again." --SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand, One of the New York Post 's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation "Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions." --SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations "An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life." --SENATOR JOHN F. KERRY "Practical, inspiring, and powerful. You will never look at your conversations the same way again." --SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand
LC Classification Number
P95.45.B45 2012
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One Planet Books
99% positive Bewertungen•237.174 Artikel verkauft
Angemeldet als gewerblicher Verkäufer
Verkäuferbewertungen (43.868)
- n***4 (74)- Bewertung vom Käufer.Letzter MonatBestätigter KaufAmazing seller! One Planet Books provided me with the very best value on this new, high-quality book! It's a rare find at this quality & value -- PLUS, super fast shipping! I'm totally amazed that exceptional sellers like One Planet Books still exist who truly care about the customer. Even the box that the book was packaged in was sturdy & made just for books! My book arrived in perfectly new condition & appearance, fast delivery, all-in-all the best experience I could ever hope for! THANK YOU!
- r***r (1)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufArrived sooner than predicted, packaged well and in decent condition. The cover and back cover are pretty beat up, but the inside is undamaged. Description was not totally accurate (for example, the page count was different--but it doesn't appear that any pages are missing), but for the price point, it can't be beat. I would definitely buy from this seller again.The Paralegal Professional (4th Edition) by Goldman, Thomas F. (Nr. 196447639550)
- y***w (831)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufBook arrived quickly from seller. Item was in condition as described by seller. Packaged so book was protected. Great value for money. Delighted with purchase. Would buy from seller again.