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Zero Outage: Putting ICT Quality First in the Digital Era (Managemen)
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- Sofort-KaufenZero Outage: Putting ICT Quality First in the Digital Era (Managemen)
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Standort: Rainsville, Alabama, USA
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eBay-Artikelnr.:203322338713
Artikelmerkmale
- Artikelzustand
- Narrative Type
- Nonfiction
- ISBN
- 9783319537382
- EAN
- 9783319537382
Über dieses Produkt
Product Identifiers
Publisher
Springer International Publishing A&G
ISBN-10
3319537385
ISBN-13
9783319537382
eBay Product ID (ePID)
235983529
Product Key Features
Number of Pages
Xvii, 174 Pages
Publication Name
Zero Outage : Unsurpassed It Quality in the Age of Digitization
Language
English
Publication Year
2017
Subject
Enterprise Applications / Business Intelligence Tools, Management Information Systems, Information Management, Enterprise Applications / General, Information Technology
Type
Textbook
Subject Area
Computers, Business & Economics
Series
Management for Professionals Ser.
Format
Hardcover
Dimensions
Item Weight
146.2 Oz
Item Length
9.3 in
Item Width
6.1 in
Additional Product Features
Number of Volumes
1 vol.
Illustrated
Yes
Table Of Content
Introduction - Zero Outage as a Guiding Principle for IT.- Different Perspectives on Quality.- ISO, ITIL & Co - A Baseline and Orientation How To.- Focus on Quality - Trends and Realities of Business.- Building a Solid Foundation: The Four Comerstones of Quality Management.- Quality in the Organization: From Individual Functions to a Zero Outage Organization.- Operational Quality: Zero Outage Ensures Reliability and Sustainability.- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step.- Quality in Projects: Achieving Success through Standards and Transparency.- From Customer Perspective to Customer Satisfaction.- The Challenge of Statutory Regulations.- Ensuring Maximum Security.- Business Continuity Management: Managing Crises Successfully.- Partners and Supplier Management: Achieving Success Together.- Initiating and Growing a Zero Outage Culture.- Summary.
Synopsis
This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes - the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach., Introduction - Zero Outage as a Guiding Principle for IT.- Different Perspectives on Quality.- ISO, ITIL & Co - A Baseline and Orientation How To.- Focus on Quality - Trends and Realities of Business.- Building a Solid Foundation: The Four Comerstones of Quality Management.- Quality in the Organization: From Individual Functions to a Zero Outage Organization.- Operational Quality: Zero Outage Ensures Reliability and Sustainability.- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step.- Quality in Projects: Achieving Success through Standards and Transparency.- From Customer Perspective to Customer Satisfaction.- The Challenge of Statutory Regulations.- Ensuring Maximum Security.- Business Continuity Management: Managing Crises Successfully.- Partners and Supplier Management: Achieving Success Together.- Initiating and Growing a Zero Outage Culture.- Summary.
LC Classification Number
HD30.2
Artikelbeschreibung des Verkäufers
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