COLLECTION - DELIVERY - VIEWINGS
Business is conducted in accordance with eBay policies and items must be purchased online through eBay before contact information is given.
Collection in person from Benenden Kent on Saturday mornings 8am to 11am (where the items are situated) is preferred, dispatch is at our discretion and we reserve the right to cancel any order where we do not wish to dispatch to.
Dispatch of items by courier within one working week will be as quoted in the listing. Combined discounts will be shown on your checkout screen when you add all the items to the basket, no other discount is given.
Orders paid for by Friday are shipped the following Tuesday
Express dispatch of doors and discounts for large orders can be quoted at the time of order.
Local delivery in my car is possible for £10-£20 depending on distance
***********************************************************
NO BAD REVIEWS ON SHIPPING TIMES PLEASE ALLOW 7-14 DAYS FOR YOUR ITEM TO ARRIVE
***********************************************************
Terms of Business – Terms and Conditions – Important to read before purchase.
RETURNS – NON DELIVERY – MISSING AND DAMAGED ITEMS – FEEDBACK
1. The customer is responsible for selecting the correct size and colour, return postage is paid by the customer if the item is not the correct size and colour or does not match the buyers expectations or match or suit the customers own décor or existing fittings. The buyer should not rely solely on the photo in the listing to establish an exact match to his/her requirements. The buyer should purchase a sample and not expect any of our products to match their existing units or décor.
2. The item may vary from the photos if the photos are only typical examples of a variety of sizes and colours on offer: Therefore the customer is responsible for obtaining samples before purchase, or further information. Photos can vary from the item in colour or shade and the way the grain pattern runs either top to bottom or left to right. The buyer is deemed to accept this, check this information when purchasing and is responsible for the cost of returns.
3. Sometimes the item is listed as having some defect the buyer is responsible for asking the nature of the defect before purchasing and obtaining further information or samples or photos etc from the seller. The buyer is deemed to have read the description in detail when purchasing.
4. Sometimes items in the photos are not included in the sale, the description takes precedence over the photos in every instance the buyer is deemed as having read the description and made the relevant enquiries.
5. The customer is responsible for returning unwanted items at his own cost. The buyer is requested to ask for further information before starting the return as the seller may not wish to have the item returned and may reimburse the seller and ask for the item to be disposed of if it is damaged in transit.
6. Refunds are issued on return of an item in good condition, the seller is therefore responsible for the full value of the goods in transit when returning an item.
7. Claims for compensation or replacement of damaged items should be sent within 48 hours of receipt of item supported by full size photos sent to our private email or phone number by sms which will be given to the purchaser on request. This is not a legal requirement this is a polite request and a term and condition of the sale.
8. Damages and compensations are limited to the cost of the item and reimbursement of postage costs in accordance with English Law.
9. Before leaving negative or neutral feedback or starting any case including the return of the item the buyer is requested to contact the seller for a resolution (which may include providing a return label) as the seller may not require the return of the item. Failure to do this may result in the seller placing the buyer on a blocked bidders list.
10. If neutral or negative feedback is given without first contacting the seller and resolving the issue the seller reserves the right to list the buyer as a blocked bidder and to share this information with other sellers. The seller reserves the right to refer the matter to eBay for further consideration for removal of the feedback.
11. The buyer should observe the delivery time stated in the listing and should not demand an earlier delivery. If concerned the buyer should contact the seller if the item does not arrive in 7 days and again after 10 days and should not start a case for non-delivery unless a satisfactory replacement has not been sent within 14 days or a reasonable explanation given. The seller reserves the right to block the bidder if the buyer reacts to unavoidable delays unreasonably.
12. The seller reserves the right to cancel the transaction on the buyers behalf (without penalty) if the seller suspects or finds any of the following;
a. The buyer has not supplied a correct delivery address
b. The buyer refuses to supply a contact telephone number or respond to emails concerning the delivery time and date or fails when asked to confirm the details of the order.
c. The buyer has attempted to buy a size or colour which is not in the listing
d. The buyer has ordered one size or colour but stated in a message that they require a different size or colour.
e. The buyer has ordered multiple items without explanation and the seller suspects it is an error by the buyer and the buyer does not respond to enquiries made by the seller.
f. The buyer does not pay.
13. The seller assumes the buyer has the diy skill to fit the item (or will employ a qualified fitter or tradesman who can fit the item) without instructions, instructions and advice on fitting the item are not provided. Ironmongery and tools are not included in the sale. Therefore we do not accept the return of the item on the grounds that the buyer was not able to fit the hinges or drill the holes etc.
14. Once the item has been dispatched the buyer will receive a tracking number by email. If the buyer does not track and arrange to meet the courier (or misses the scheduled delivery time) the buyer must; rearrange delivery with the courier or arrange to collect the item from the couriers depot, and the if item is returned to us for non-delivery, we reserve the right to charge for postage and packaging of the item for a second dispatch.
