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Emotionale Arbeit-
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- Sofort-KaufenEmotionale Arbeit
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Standort: Kalispell, Montana, USA
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Artikelmerkmale
- Artikelzustand
- Book Title
- Emotional Labor
- ISBN
- 9780765621177
Über dieses Produkt
Product Identifiers
Publisher
Routledge
ISBN-10
0765621177
ISBN-13
9780765621177
eBay Product ID (ePID)
65974683
Product Key Features
Number of Pages
256 Pages
Publication Name
Emotional Labor: Putting the Service in Public Service : Putting the Service in Public Service
Language
English
Subject
General, International / General, Labor
Publication Year
2014
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
12.8 Oz
Item Length
6 in
Item Width
9 in
Additional Product Features
Intended Audience
College Audience
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
331.12042
Table Of Content
List of Tables and Figures; Foreword, Steven Maynard-Moody; Acknowledgments; 1. Emotional Labor and Public Service; 2. The Disconnect Between Public Administration Theory and Practice; 3. Governance, Demanding Publics, and Citizen Satisfaction; 4. I'll Know It When I See It: Emotional Labor, Verbal Judo, and Artful Affect; 5. Burnout versus Making a Difference: The Costs and Benefits of Emotion Work; 6. Do Human Resource Practices Recognize Emotional Labor?; 7. Pay Inequity as the Penalty of Emotion Work; 8. Emotion Work Present and Future: Trends in Relational Occupations; 9. Implications for Theory, Research, and Practice; Appendix A. GNM Emotional Labor Questionnaire; Appendix B. Research Design; Appendix C. Variables for Regression Analysis; Appendix D. Emotional Labor Scales; Appendix E. Description of Job Occupants; Appendix F. Factors Used in Analysis; Bibliography; About the Authors; Index.
Synopsis
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling.", This authoritative work provides a concise, up-to-date, and systematic treatment of the problems and issues involved in urban and regional policy concerns, with special focus on the growing role of regions in addressing and resolving local governance problems.
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- a***e (57)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufBook arrived very quickly, and was well packaged. Very happy with this seller, and will definitely be purchasing from them again in the future. Description was accurate, and item was shipped the next day (I ordered it in the evening)
- a***a (674)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufReceived quickly - Fine condition - Well packed - Exact description - Great value - Top quality - Looks very good - Trusted seller – Good communication - Excellent serviceEarthquake [Blu-ray] (Nr. 196954695930)
- m***- (422)- Bewertung vom Käufer.Letzter MonatBestätigter KaufBetter than described, super fast shipping, great value. Second purchase from seller and will continue to shop their store.