Who We Are
Bailey Grace Closet Concierge LLC is a resale facilitation service. We assist individuals and clients in selling new or pre-owned clothing, accessories, and related goods on third-party marketplaces, such as Poshmark, Mercari, eBay, Depop, Grailed, and others. Unless explicitly agreed otherwise in writing, we do not take ownership of the inventory sold; we operate as an intermediary, helping clients price, list, market, and manage their resale transactions.
Scope of Services
Our services may include:
Evaluating and organizing client closets
Determining fair resale pricing based on marketplace trends
Creating and managing listings
Coordinating photography (either by us or by the client)
Handling buyer communications and shipping logistics
Facilitating payment disbursements (if applicable)
We offer multiple service tiers, which may affect who handles certain responsibilities (e.g., photos, shipping).
Consignment and Ownership
Unless otherwise noted, all items consigned remain the property of the client until sold. Clients grant us limited authority to:
Market and list their items on third-party platforms
Accept payment on their behalf (as permitted by platform rules)
Arrange shipping or transfers in fulfillment of those sales
We reserve the right to reject items we deem ineligible for resale or inconsistent with our brand standards or applicable platform policies.
Commission and Fees
We retain a commission on each sale based on the service tier selected. Our standard commission ranges from 25% to 50% of the net sales price (defined as the final selling price less platform fees and shipping costs), depending on the level of service provided. Commission rates for each service tier will be specified in the individual client agreement.
We also offer standalone services such as:
Closet Audits and Organization (hourly rate)
Styling Services (hourly rate + cost of sourced items)
Clients are not charged separate restocking, platform, or shipping fees unless otherwise specified in writing.
Sales Process and Platform Policies
We operate in accordance with the terms and conditions of each third-party platform used to facilitate a sale. This includes policies on returns, buyer protection, authenticity claims, and shipping.
In the event of a dispute or return initiated through a platform (e.g., Poshmark), the resolution will follow that platform’s policies. We do not offer separate return policies for platform-based transactions.
Intellectual Property and Content
All brand content on this website, including our logo, designs, and original photography, is the property of Bailey Grace Closet Concierge LLC. You may not use our content without prior written consent.
Some product listings may include vendor or manufacturer stock images. If you are the owner of any image and believe your rights have been violated, please contact us and we will take prompt action.
Authenticity and Counterfeit Policy
We do not knowingly list or sell counterfeit goods. While we employ reasonable efforts and industry practices to verify authenticity, we make no warranties or guarantees regarding authenticity unless an item has been professionally authenticated by an approved third-party authentication service.
Clients represent and warrant that all items provided for sale are authentic and genuine. Authentication is available on request for certain high-value items.
Taxes and Payment
Sales taxes for marketplace transactions are generally collected and remitted by the platforms themselves. For direct payments related to styling or closet services, we collect and remit sales tax in accordance with Connecticut law.
All revenue earned via third-party marketplaces is subject to 1099 reporting, and clients may be responsible for declaring earnings based on their total sales volume.
Client Responsibilities
Clients must ensure that any items provided for resale:
Are lawfully owned
Are free of counterfeit claims, encumbrances, or restrictions
Are in the agreed-upon condition
Clients are responsible for providing accurate information and cooperating in listing creation (e.g., photos, measurements, or details as needed).
Limitation of Liability
We are not liable for:
Platform malfunctions, errors, or buyer behavior
Delays in shipping or transfer of payment caused by external systems
Loss, damage, or theft of items not in our possession
We make no guarantees regarding the timing or outcome of sales. Our maximum liability for any claim arising from this agreement shall not exceed the amount of fees paid by the client for the specific service in question. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages.
Confidentiality and Non-Compete
We treat client information, sourcing strategies, and inventory data as confidential. We may include confidentiality or non-compete language in our client agreements if requested.
Modifications
We reserve the right to update or change these Terms at any time. The latest version will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted signifies your agreement to those changes.
Contact
If you have questions about these Terms or our services, please contact:
Bailey Grace Closet Concierge LLC
Email: hello@baileygraceclosetconcierge.com
Location: Riverside, CT
