1 Introduction These Terms & Conditions of Sale are between CDA Products Limited (the Company, our, us, we) and our Retail Customers (you, your). We define our Retail Customer as anyone or any company that buys goods or services at the prices advertised on Amazon, eBay, ETSY or cdaproducts.co.uk. Unless otherwise agreed in writing and signed by a current Director of the Company we will only do business with you, make sales to you or interact with you on the terms contained in this document. We can be contacted at our registered office, 3 Melbury Workshops, Cann Common, SHAFTESBURY, SP7 0EB, UK or by email to sales@cdaproducts.co.uk. Unless you receive a response from us from any communication you send us in within 14 working days you must consider that your communication has not reached us and resend your communication by another method. 2 Currency All goods and services must be paid for in UK Pounds Sterling before they are despatched, sent or given to you. 3 Ownership The ownership of any goods supplied by us shall remain vested in us until we have received full payment for the goods supplied. If your payment is cancelled or refunded then the ownership of any goods supplied by us reverts to us. 4 Shipping / Delivery Options For any orders where we offer free shipping your order will be send in the most cost-effective way for us. DURING THE CORONAVIRUS PANDEMIC this free shipping can take in excess of 10 days to be delivered to you - most orders will arrive within three days of despatch but some will be delayed. IF YOU NEED YOUR ORDER WITH 10 DAYS DO NOT USE OUR FREE SHIPPING OPTION - we suggest you use one of the expedited shipping options which are usually offered at an additional charge - you can usually choose these during the checkout process on most websites. Sometimes we cannot offer these expedited services. WE CANNOT offer refunds for items that are delayed in transit during the coronavirus pandemic. 5 Shortages on delivery Liability for shortages in your order will not be accepted unless notification is made to CDA Products Limited within three working days of delivery by phone or email. If you use email to inform us of a shortage you will receive a response from to confirm your email has been received. If you do not receive a email response from us within 24 hours please call us to report the shortage. 6 Damages on delivery Liability for goods damaged in transit to UK addresses will not be accepted unless notification is made to CDA Products Limited within three working days of delivery. You will need to have your notice of damages confirmed by us by email at the time it is made. We may ask for any damaged goods to be returned to us together with the original packaging. If it is agreed between you and us that the goods were damaged in transit the goods will be replaced or credited at the price paid. If you have accepted packaging from the shipping agent that is damaged and you have not marked the shipping documents as damaged then we will not be responsible for any damages in transit. We cannot accept any liability for any goods damaged in transit to addresses outside of the UK. 7 Returns We do not accept returns of any edible products. If you make an error in placing your order which causes incorrect or duplicate shipments, CDA Products Limited may allow, at its absolute discretion, return of the excess (non-edible) merchandise with a 15% handling charge. In addition we offer free postage as a marketing plot to all our retail orders. The cost of the outbound postage and packing to you of your order will be deducted from your refund. The remaining refund amount will be credited to you once the undamaged goods have been received. You must pay all return delivery charges. CDA Products Limited will not arrange collection. Returns will not be accepted under any circumstances for special order items or for food items. 8 Non Delivery No claims for non-delivery of your complete order will be allowed unless CDA Products Limited is advised within 21 days from the day you expect your order to be delivered. You will need to have your notice of non-delivery confirmed by us by email at the time it is made. We cannot accept any liability for any non-delivery of your order to addresses outside of the UK. 9 Faulty goods You should notify us of any faulty goods as soon as you are aware of them. We may ask for any faulty goods to be returned to us. If it is agreed between you and us that the goods are faulty the goods will be replaced or credited at the price paid. 10 Edible Wafer Paper Packs Edible wafer sheets will vary in thickness, colour & size both within the same batch and between batches. The manufacturing process will leave some sheets with blemishes and defects. We put in place procedures that we think offers you the best quality edible wafer at the most reasonable price. This means that every pack we sell will most probably have sheets that vary in colour, size and thickness and also sheets that have some defects. If you are not happy with the variations that occur in our packs of wafer then our wafer is not for you, please make your purchase from another wafer supplier. We will not offer any refunds, credits or replacements because wafer paper packs contain sheets that vary in thickness, colour or size or contain sheets that have minor defects. 11 Natural Colours It is normal for coloured wafer with natural food colours to fade over a period of time especially if exposed to light even if stored in unopened packs. This is a natural process and may occur before the Best Before Date even if the wafer is kept in the dark. The Best Before Date is not an indication of how long the colour will last. We can supply coloured wafer with azo food colours if you want colours less likely to fade. We will not offer any refunds, credits or replacements because wafer paper packs contain sheets that have faded. 12 Environmental Considerations Wafer is designed to be processed in an environment with a relative humidity between 60-75% and in a temperature range of 15- 20°C. In the winter, or when the outside air is dry, most domestic environments will not have the required level of humidity to enable the wafer to flex without cracking. Our wafer is used every working day by us for printing our wafer toppers. We have a controlled environment where we make sure both the humidity and temperature are in range and we will quickly know if there is a manufacturing problem with the wafer we sell. If you have any problems with our wafer cracking it will most probably be because the air you are working in is not humid enough or is at the wrong temperature or both. Unless there is a manufacturing problem we will not accept returns or issue refunds or credits because our wafer breaks or cracks. 13 Customised Orders If you place an order for any items that are specifically printed or packaged for you will be notified of an expected despatch date when we confirm your order. These orders are accepted on the basis that they cannot be changed or cancelled once paid for. Your order will not be manufactured until we receive payment in full. 14 Withdrawal CDA Products Limited reserves the right to withdraw any item from sale without any notice. If you have paid for an order and the item is withdrawn we will refund you in full and you will not be able to claim any further damages. 15 Resale CDA Products Limited has absolute control of where the products it manufactures are sold. Retail orders are not to be resold anywhere or at any time. 16 Colours Our Edible Cake Toppers and other edible products are printed on a natural product. The colour printing process we employ uses a variety of edible natural and synthetic azo inks. We cannot and do not guarantee that the colours on our products will be the same either within a batch or between batches and you should not order our products if you require an exact colour match as this cannot be guaranteed. We have no way of telling if the colour displayed on your screen is the same as the colour of our product, if an exact colour match is important to you please do not purchase from us. 17 Copyright If you ask us to print any image for you, you agree that you will indemnify us from any action regarding copyright of the image. For the sake of clarity, if you ask us to print any image you guarantee that you have the copyright holders agreement to use the image and supply it to us for printing. You also guarantee that you have the authority of any trademark holder to supply it to us for printing. Your order is only accepted on the basis of these terms. 18 Errors, omissions, mistakes and disputes We are a small family run business and like everyone we sometimes make mistakes. Sometimes errors occur because of technical problems. When we make a mistake or an error occurs we will do our best to put things right. Our liability in any dispute is limited to supplying replacement goods to the commercial value of the goods supplied or a refund. We do not accept any other liability. We cannot be held liable under any circumstances for any indirect or consequential damages or losses. 19 Force Majeure In case of force majeure or if an extraneous cause hinders the fulfilment of our obligations, including strikes, shortages, interruption in production either at CDA Products Limited and/or at our suppliers, weather conditions, measures by the authorities, without these circumstances forming an exhaustive list, we reserve the right to suspend implementation of any agreement fully or partly, or cancel it without you being entitled to any compensation.
