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ITIL® 4 Drive Stakeholder Value (DSV): Ihr Begleiter zum ITIL 4 Management P..-
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Standort: Chattanooga, Tennessee, USA
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eBay-Artikelnr.:166721000617
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- “very clean,fast ship”
- ISBN
- 9781787783515
Über dieses Produkt
Product Identifiers
Publisher
IT Governance LTD
ISBN-10
1787783510
ISBN-13
9781787783515
eBay Product ID (ePID)
15057288222
Product Key Features
Number of Pages
274 Pages
Language
English
Publication Name
ITIL® 4 Drive Stakeholder Value (DSV) : Your Companion to the ITIL 4 Managing Professional DSV Certification
Publication Year
2022
Subject
Corporate Governance, Economics / General
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
12 Oz
Item Length
8.5 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Scholarly & Professional
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
658.4038
Synopsis
ITIL(R) 4 Drive Stakeholder Value (DSV) If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 Drive Stakeholder Value provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services. DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS. An excellent supplement to any ITIL 4 Drive Stakeholder Value training course ITIL (R) 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification is a study guide designed to help students pass the ITIL 4 Specialist: Drive Stakeholder Value exam. The majority of this book is based on the official AXELOS ITIL (R) 4: Drive Stakeholder Value publication and the associated ITIL 4 Specialist: Drive Stakeholder Value syllabus. It provides students with the information they need to pass the Drive Stakeholder Value exam, and help them become a successful practitioner. This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles. The guide focuses on: The customer journey; Fostering stakeholder relationships; How to: shape demand and define service offerings, and align expectations and agree service details; Onboarding and offboarding; Continual value co-creation; Realising and validating service value; and Exam preparation. A useful tool throughout your career In addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, to which she gives advice and points to think about along the way, so that you can refer back to this book for years to come - long after you've passed your exam. The essential link between your ITIL qualification and the real world - buy this book today! ITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved., ITIL® 4 Drive Stakeholder Value (DSV)If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS.An excellent supplement to any ITIL 4 DSV training courseThe majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner.This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.The guide focuses on:The customer journey;Fostering stakeholder relationships;How to: shape demand and define service offerings, and align expectations and agree service details;Onboarding and offboarding;Continual value co-creation;Realising and validating service value; andExam preparation.A useful tool throughout your careerIn addition to being an essential study aid, the author -- a seasoned ITSM professional -- also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come - long after you've passed your exam.ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product., The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.
LC Classification Number
HD30.2
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