Das organisatorische Messhandbuch - Hardcover, von Wealleans David - gut-

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Book Title
The Organizational Measurement Manual
ISBN
9780566083495
Kategorie

Über dieses Produkt

Product Identifiers

Publisher
Routledge
ISBN-10
0566083493
ISBN-13
9780566083495
eBay Product ID (ePID)
1700817

Product Key Features

Number of Pages
190 Pages
Language
English
Publication Name
Organizational Measurement Manual
Publication Year
2001
Subject
Management
Type
Textbook
Author
David Wealleans
Subject Area
Business & Economics
Format
Hardcover

Dimensions

Item Height
1 in
Item Weight
16 Oz
Item Length
9.9 in
Item Width
7 in

Additional Product Features

Edition Number
1
Intended Audience
College Audience
LCCN
00-042961
TitleLeading
The
Dewey Edition
21
Illustrated
Yes
Dewey Decimal
658.5/4
Table Of Content
Contents: The Concept of Measurement: Introduction and purpose of measurement; Corporate measurement; Process measurement. Establishing a Process Measurement Programme: Customer-centred measurement; Identifying the process measurement; Targets and objectives; Tracking and recording; Interpretation; Action; Involving people. Looking Beyond the Basics: International standards; Quality costs; The long term; Index.
Synopsis
The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization. In so doing it explores the use of general performance measurement as a management tool for the key areas of control, customer satisfaction and business improvement. The book is clearly differentiated from many other publications on the subject of measurement by the firm distinction made between general, strategic measurement that represents an umbrella approach to the quantification of performance and the monitoring of process-level attributes that directly relate to the performance of an individual work team. The benefits of, and best practice approach to, the use of process-level measurements are clearly explained., The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization. In so doing it explores the use of general performance measurement as a management tool for the key areas of control, customer satisfaction and business improvement.The book is clearly differentiated from many other publications on the subject of measurement by the firm distinction made between general, strategic measurement that represents an umbrella approach to the quantification of performance and the monitoring of process-level attributes that directly relate to the performance of an individual work team. The benefits of, and best practice approach to, the use of process-level measurements are clearly explained., The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization. In so doing it explores the use of general performance measurement as a management tool for the key areas of control, customer satisfaction and business improvement.
LC Classification Number
T60.2.W43 2001

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