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Disney U: Disney University von Doug Lipp gebraucht-
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US $5,22 (ca. EUR 4,47) USPS Media MailTM.
Standort: Southington, Connecticut, USA
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eBay-Artikelnr.:135101440129
Artikelmerkmale
- Artikelzustand
- ISBN
- 9780071808071
Über dieses Produkt
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071808078
ISBN-13
9780071808071
eBay Product ID (ePID)
150574628
Product Key Features
Book Title
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
Number of Pages
240 Pages
Language
English
Topic
Training, Organizational Behavior, Customer Relations, Workplace Culture
Publication Year
2013
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
15.9 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-002473
Table Of Content
Table of Contents Note From the Author Prologue Pulling Back the Curtain: The Orientation Lesson #1: Setting the Stage for Success Lesson #2: Capture Hearts and Minds Lesson #3: It takes Art and Science Lesson #4: Gather Facts and Feelings Lesson #5: Be Willing to Change or Be Willing to Perish Lesson #6: Simplify the Complex Lesson #7: The Honeymoon Will End Lesson #8: Keep Plussing the Show Lesson #9: Beyond Orientation Lesson #10: The Language of Success Lesson #11: Giving Back Lesson#12: Communicate Globally Lesson #13: Work Hard, Play Hard Note from the Author
Synopsis
With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship "When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U , Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century. To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success. PRAISE FOR Disney U : "I highly recommend Disney U to anyone interested in building an enduring market presence and brand." -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA "Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'" -- Debi Aubee, Vice President of Sales, Bose Corporation "Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth." -- David Overton, Founder and Chief Executive Officer, The Cheesecake Factory "How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question." -- John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery "Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization." -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated, With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship "When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U , Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century. To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success. PRAISE FOR Disney U "I highly recommend Disney U to anyone interested in building an enduring market presence and brand." -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA "Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'" -- Debi Aubee, Vice President of Sales, Bose Corporation "Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth." -- David Overton, Founder and Chief Executive Officer, The Cheesecake Factory "How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question." -- John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery "Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization." -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated
LC Classification Number
HF5549.5.T7
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PuffBear359
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- 4***o (211)- Bewertung vom Käufer.Letzter MonatBestätigter KaufA++++++. Awesome eBay seller. 5 Stars. Highly recommended. Very good quality. Perfect new condition. Exactly as described. Very good price. Perfect appearance. Very well packaged. Very fast. Very happy. A pleasure to do business with. Exactly what I wanted. Thank you! This is one of the few sellers I have saved.
- m***a (1)- Bewertung vom Käufer.Letztes JahrBestätigter KaufAll four mugs arrived safely and intact, they were double wrapped in bubble mailers and look just as good as the one I previously owned. So happy to have a full set now, I thought I'd never find my favorite mugs again. Very quick turn around time, and exactly as described. I was hesitant on the price of shipping, but overall it was worth it.Polo Ralph Lauren Sport Series Mugs Cups NIB 4 Total (Nr. 135490898776)
- i***a (880)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufVery well packed, shipped fassed, exactly as described. Great seller.
Produktbewertungen & Rezensionen
Relevanteste Rezensionen
- 09. Jan. 2025
Book is in great shape!...
Bestätigter Kauf: JaZustand: GebrauchtVerkauft von: thrift.books
- 03. Jul. 2021
Great Read
Bestätigter Kauf: JaZustand: GebrauchtVerkauft von: krolowa58
- 07. Mai. 2024
Quick ship and great item!
Bestätigter Kauf: JaZustand: GebrauchtVerkauft von: thrift.books
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PuffBear359
100% positive Bewertungen•1.222 Artikel verkauft
Angemeldet als privater VerkäuferDaher finden verbraucherschützende Vorschriften, die sich aus dem EU-Verbraucherrecht ergeben, keine Anwendung. Der eBay-Käuferschutz gilt dennoch für die meisten Käufe. Mehr erfahrenMehr erfahren
Verkäuferbewertungen (744)
- 4***o (211)- Bewertung vom Käufer.Letzter MonatBestätigter KaufA++++++. Awesome eBay seller. 5 Stars. Highly recommended. Very good quality. Perfect new condition. Exactly as described. Very good price. Perfect appearance. Very well packaged. Very fast. Very happy. A pleasure to do business with. Exactly what I wanted. Thank you! This is one of the few sellers I have saved.
- m***a (1)- Bewertung vom Käufer.Letztes JahrBestätigter KaufAll four mugs arrived safely and intact, they were double wrapped in bubble mailers and look just as good as the one I previously owned. So happy to have a full set now, I thought I'd never find my favorite mugs again. Very quick turn around time, and exactly as described. I was hesitant on the price of shipping, but overall it was worth it.Polo Ralph Lauren Sport Series Mugs Cups NIB 4 Total (Nr. 135490898776)
- i***a (880)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufVery well packed, shipped fassed, exactly as described. Great seller.