Reviews"The Emotionally Intelligent Workplace is an engaging attempt to connect fundamental research on emotions and human performance to day-to-day workplace challenges. This is a volume that should be on the bookshelf of every HR professional." (Peter Salovey, professor and chairman, Department of Psychology, Yale University; coauthor of Emotional Development and Emotional Intelligence; co-originator of the concept of emotional intelligence) "If you want your organization to be the best that it can be in terms of human and business effectiveness, this is the book to read. But don't just read it; share it with your most thoughtful and respected colleagues! Spread the ideas and evidence to help grow the emotional competencies in your organizational network." (Douglas T. Hall, professor of organizational behavior and director, Executive Development Roundtable, Boston University School of Management) "Cary Cherniss and Daniel Goleman have made major contributions to improving emotional intelligence in organizations. Read this book to enrich and deepen your knowledge about this important area of research and practice." (Clayton P. Alderfer, professor and director of Organizational Psychology, Rutgers Graduate School of Applied & Professional Psychology) "Provides an invaluable examination of the workplace." (Quality Progress, June 2002)
Dewey Edition21
Dewey Decimal658.3
Table Of ContentForeword by Warren Bennis. Preface. The Editors. The Contributors. PART ONE: DEFINING AND ASSESING EMOTIONAL INTELLIGENCE. Emotional Intelligence and OrganizationalEffectiveness (C. Cherniss). Emotional Intelligence: Issues in Paradigm-Building (D. Goleman). An EI-Based Theory of Performance (D. Goleman). The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs (L. Spencer). Measurement of Individual Emotional Competence (M. Gowing). Group Emotional Competence and Its Influence onGroup Effectiveness (Vanessa Druskat and Steven Wolff). PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE. Using Human Resource Functions to Enhance Emotional Intelligence (Ruth Jacobs). The Challenge of Hiring Senior Executives (Claudio Fernandez-Aroz). PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS. Training for Emotional Intelligence: A Model (Cary Cherniss and Daniel Goleman). How and Why Individuals Are Able to Develop Emotional Intelligence (Richard Boyatzis). Developing Emotional Competence through Relationships at Work (Kathy Kram and Cary Cherniss). Implementing Emotional Intelligence Programs inOrganizations: The American Express Financial Advisors Case (C. Cherniss & R. Caplan). References.
SynopsisWhat is emotional intelligence? What difference does it really make? And what is the best way to promote it in the workplace? In The Emotionally Intelligent Workplace, two renowned experts on the subject and a stellar group of contributors offer their perspectives on how to measure emotional intelligence, use it as a basis for selection, and improve it at the individual, group, and organizational levels. Cary Cherniss and Daniel Goleman-author of the best-selling book Emotional Intelligence-show HR managers, executives, consultants, and psychologists how to move beyond working with the individual and enhance the performance of the entire organization."The Emotionally Intelligent Workplace is an engaging attempt to connect fundamental research on emotions and human performance to day-to-day workplace challenges. This is a volume that should be on the bookshelf of every HR professional."_Peter Salovey, professor and chairman, Department of Psychology, Yale University; coauthor of Emotional Development and Emotional Intelligence; co-originator of the concept of emotional intelligence"If you want your organization to be the best that it can be in terms of human and business effectiveness, this is the book to read. But don't just read it; share it with your most thoughtful and respected colleagues! Spread the ideas and evidence to help grow the emotional competencies in your organizational network."_Douglas T. Hall, professor of organizational behavior and director, Executive Development Roundtable, Boston University School of Management"Cary Cherniss and Daniel Goleman have made major contributions to improving emotional intelligence in organizations. Read this book to enrich and deepen your knowledge about this important area of research and practice."_Clayton P. Alderfer, professor and director of Organizational Psychology, Rutgers Graduate School of Applied & Professional Psychology, How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.
LC Classification NumberBF576.E467 2001