Table Of ContentCLIENT-CENTERED MARKETING: ORIENTATION, STRATEGY, AND TOOLS. The Client-Centered Marketing Approach. Classifying and Targeting Your Existing Clients. Developing Value-Added Relationships. Building Marketing into the Engagement Process. Using the Client Alert System. Developing Client Service Plans. CREATING AND PROTECTING CLIENT REVENUE. Conducting the Initial Engagement. Selling Additional Services to Existing Clients. Creating and Managing a Client Referral System. Improving your Billing and Collection Results. Client Retention Planning. Making Client-Centered Marketing Work for You. Appendixes. Glossary of Terms.
SynopsisHow to create profitable revenue from existing clients. Describes a client-centered marketing approach to produce and protect revenue. Shows you how to retain clients, sell additional services to them, and how to protect revenue obtained from clients that may be targeted by more aggressive firms. Discusses how to develop client retention plans and strategies for re-establishing relations with former clients. Also reveals how to build marketing into your consultation engagement procedures.