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Hotel Operations Management - Hardcover, von Hayes David; Ninemeier Jack; - Gut-
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eBay-Artikelnr.:125854006985
Artikelmerkmale
- Artikelzustand
- Book Title
- Hotel Operations Management
- ISBN
- 9780134337623
Über dieses Produkt
Product Identifiers
Publisher
Pearson Education
ISBN-10
013433762X
ISBN-13
9780134337623
eBay Product ID (ePID)
14038254315
Product Key Features
Number of Pages
624 Pages
Language
English
Publication Name
Hotel Operations Management
Subject
Industries / Hospitality, Travel & Tourism
Publication Year
2016
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
46.6 Oz
Item Length
10.2 in
Item Width
8.3 in
Additional Product Features
Edition Number
3
Intended Audience
College Audience
LCCN
2016-007406
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
647.94068
Table Of Content
1. The Hotel Industry: Overview and Professional Career Opportunities 2. Guest Service 3. The Hotel General Manager 4. Management, Supervision and Service Skills for the G.M. 5. Human Resources 6. Accounting 7. Revenue Management 8. Sales and Marketing 9. The Front Office 10. Housekeeping 11. Food and Beverage 12. Facility Engineering and Maintenance 13. Safety and Property Security 14. Franchise Agreements and Management Contracts 15. Managing in the Global Hotel Industry
Synopsis
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel 's--and their own--success., For the Introduction to Hotel Operations or Introduction to Lodging course in Hospitality Management departments. Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel's--and their own--success., Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Bevera≥ Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success., Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success., Normal 0 false false false EN-US X-NONE X-NONE KEY BENEFIT Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel's--and their own--success. KEY TOPICS The Hotel Industry: Overview and Professional Career Opportunities; Guest Service; The Hotel General Manager; Management, Supervision and Service Skills for the G.M.; Human Resources; Accounting; Revenue Management; Sales and Marketing; The Front Office; Housekeeping; Food and Beverage; Facility Engineering and Maintenance; Safety and Property Security; Franchise Agreements and Management; Contracts; Managing in the Global Hotel Industry MARKET: Hotel Operations Management is designed for current and future hotel general managers, and hotel department heads--i.e., executive housekeepers, directors of sales, controllers, and front office managers.
LC Classification Number
TX911.3.M27H39 2007
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- c***m (426)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufWOW!; I cannot believe this 4 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 04/19, Sat, Received 04/24 Thur to Hawaii using free shipping; USPS Ground Mail, Paperback Book in Good Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!The Great Crash, 1929 - Paperback, by J K Galbraith - Acceptable (Nr. 125958575357)
- f***f (1600)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExcellent Seller, Goes the Extra Mile. The Seller Was Incredibly Communicative. Smooth Transaction, Shipped Very Quickly, As Advertised; Good Price; Well Packaged & Delivered Within a Few Days. Item in Described Promised Condition, Thank You Very Much!!!!!!!!!!! A+
- i***9 (8)- Bewertung vom Käufer.Letzter MonatBestätigter KaufI appreciate the deal I was able to get on both books I ordered. They came as pictured and described in the listing and look good! My only complaint is the packaging could be better, I got two paperback books that were not shipped in a box but rather and envelope and one of the covers arrived bent. So I would recommend the seller use bubblewrap or a box to ship future orders.