Welcome to the Workout For Less terms and conditions.
Please take a few moment read these terms and conditions. Please note, the terms and conditions do not effect your statutory rights. If you do not agree with terms & conditions set out below please do not use our eBay store.
Conditions of Free Delivery
At present, free delivery is offered to all Workout For Less customers on all domestic equipment transactions unless stated otherwise. Customers will be informed of any delivery charge before ordering. Some products are delivered flat packed and will require assembly by you. Installation may be available for an extra charge. Goods will normally be delivered within 2-4 working days. Our free delivery service will deliver your goods Mon-Sat between 8am and 6pm. Our carriers can not give specific delivery times and some carriers may not offer a Saturday delivery service. For a small surcharge, next working day delivery is available on selected items. If applicable, this option will be available at the eBay checkout.
For certain bulkier items, our one man delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Our one man delivery service may require assistance from you to assist or move the goods from the drop off point into your home.
Occasionally deliveries can be delayed for reasons out with our control. Workout For Less can not be held responsible for losses relating to late or failed deliveries.
Delivery of Your Goods
Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. You must also count the pieces you receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you should note the number of pieces you received on the delivery note. This does not affect your statutory rights in the event of the goods being faulty.
Any damages, defects or shortages must be notified in writing via an eBay message (user ID: workout-for-less).
Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. While we will make every endeavour to deliver your products at the time promised, Workout For Less accepts no liability for any incidental expenses caused by late or failed deliveries, or for any damage caused to property while delivering or installing your goods.
Due to the size of some delivery vehicles, Workout For Less must be notified of any restrictions regarding access for the delivery vehicles. In the event that an item is refused/cancelled due to an access restriction, the customer is liable for all carriage charges.
Warranties
All new equipment sold on our web site is covered by a manufacturers warranty. The warranty on equipment we sell varies from manufacturer to manufacturer. No manufacturers warranty covers failure of a product if caused by unreasonable or abusive use or if the customer alters the product in any way or if the customer fails to provide reasonable & necessary care. Please note that all products on our website are designed for Home use and carry a Home use warranty only, unless stated otherwise. Equipment purchased from our eBay shop or website and used in a non domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.
If you are planning to purchase equipment for Commercial use, or have any questions regarding the warranty for commercial equipment, please contact us and we will be able to advise you. If you require clarification of the terms for particular products please send us an eBay message and we will be happy to supply these for you.
Collection of Faulty Products
In the event that the item you have received develops a fault or a fault is found upon delivery, you should send us an eBay message (user ID: workout-for-less) to notify us of the issue. We will then either arrange to send a spare part, send an engineer to site or discuss the return of the item by you or through collection arranged by us. Items must be securely packed in their original packaging and, if they are to be collected by our carrier, must be made available for collection within 72 hours of you notifying us that they are faulty. If the goods are not ready/available for collection when the carrier arrives, a charge, which will be payable by you, will be made for the carrier to recollect.
Once the goods are returned back to Workout For Less, you will be issued with a refund or replacement product (subject to stock availability), at your choice, following inspection of the issue. Should it be found on inspection that the product is not faulty, we may send it back to you with all delivery charges payable by you.
Please note, you may be required to contact the manufacturer/supplier directly for any faults to give you the best possible service.
Customer Service
For customer service please send us an eBay message. All prices quoted are correct at time of going to press. Due to circumstances beyond our control these may change, including the rate of Value Added Tax. The price levied will be confirmed at the time of ordering. Incorrect/Faulty goods must be returned to us before replacements will be dispatched. We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 2 working days and advise you when the item is due back in or of any comparable product that is available.
Your Right to Cancel
You may cancel your purchase within 30 calendar days after the day you receive your goods. We must be notified of your intention to cancel via an eBay message or via an eBay return request within this period. We will acknowledge your communication and authorise you to return the item to Workout For Less Ltd. You are responsible for paying shipment costs if goods are returned for this reason.
If goods have been dispatched, the goods must be returned to us within 30 calendar days of our response authorising their return. If goods are not received back in perfect condition and in their original packaging, Workout For Less reserves the right not to accept the goods and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited. Any refund will be processed within 14 days of receipt of the returned goods through the payment method used by you when purchasing the goods. Workout For Less will refund the original delivery charges as well, to the value of the cheapest postage option.
All order cancellations or returns must be notified to us by email, an eBay message or via an eBay return request and we will usually issue a Return Materials Authorisation (RMA). Goods must be returned to us within 30 calendar days of our response. Please note: our couriers do not collect any unpackaged goods.
Any free gifts received with your order must be returned if an order is cancelled.
No cancellation of order will be accepted after 30 days from delivery of goods.
If an item has been delivered incorrectly or received with a fault, you should contact us via an eBay message or eBay return request to notify us about the issue. If the item is to be returned, you will be issued with a refund or replacement product (subject to stock availability), at your choice, following inspection of the issue upon the return of the item.
These terms and conditions do not affect your statutory rights.
Data Protection
All customer information will be treated under the terms of the General Data Protection Regulation (GDPR). We will only use your data to enable us to carry out our contractual obligations to you, such as processing your order and providing after sales service. Additionally, we will retail details of your order to comply with our legal obligations such as document retention for tax and accounting purposes.
Disclaimer
Workout For Less endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please contact us for further details on any particular product.
While every effort is made to provide accurate and up to date information, Workout For Less can not be held responsible for any errors or omission on our eBay shop or eBay listings. Occasionally an error may occur and goods may be mis-priced. If a pricing error is discovered we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
All orders made by you through our eBay shop are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
For certain goods, information concerning stock availability is not available on the eBay listing. If you order goods which are not available in stock, we will contact you and you will have the option to wait until the goods are available in stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
The terms of the contract do not effect your statutory rights.
