Buggy, typical offshore support; long hold, cost more in wasted time than saved
This is for me the replacement to my 2014 Deluxe. That one I replaced because it was unable to recognize that financial institutions might have passwords longer than 11 characters! Required a cumbersome and unclear workaround guided by the financial institution making best effort to help its customer overcome the poorly engineered software. So I figured while I was choking on this issue, may as well upgrade to the current in case there were other problems when I upgraded, which there were. None of this is news to anyone familiar with Quicken by the way. Problem is, you start using Quicken, get all your financial data loaded in, and then you're stuck with them, because it's more cumbersome to switch vendors than to slog through their mediocre product. And they know it. And there's therefore little incentive for them to work hard to fix the problems. They have a captive market.
The 2017 version, as typical, duplicated transactions on the conversion. Then the menu would have the option to delete greyed out for whatever reason, randomly. Then I would highlight a transaction, go to delete it, and the highlight would jump to a different, random transaction, just as it was deleting. So not only deleting a wanted transaction, but it happened so fast you couldn't see which was being deleted. I had to manually re-reconcile all affected accounts with online or printed statements from financial institutions. What a load of crap.
To add insult to injury, the software regularly launches popup windows trying to sell you other Intuit products, even though you're supposed to be able to turn them off. Of course, if you do, they magically get reset, typically when software automatically updates. How convenient for Intuit...
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